Customer Service Representative (24 months)

As a Customer Service Representative (24 months) in Cluj-Napoca you will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.

Are you eager to take your career to the next level? If yes, we encourage your application!
 

In this role, Your Responsibilities Will Be:

• Identify, prepare and process the ordered products in the MRP system;
• Connect with internal departments in order to ensure the smoothness of the process, along with keeping in contact with the client regarding their order status and additional information, ensure the client’s needs are being met;
• Understands the importance and the possible impact on safety for the products built in the factory, and ensures through the activities carried out in the department that all the criteria detailed in the related work instructions are respected, with the aim of maintaining the quality and safety of the products intended for industrial, various administration tasks related to customer files;
• Actively participates in departmental meetings; comes with suggestions for improvement to achieve the company's objectives;
• Is responsible for the continuous improvement of the work done.

Who You Are:

You display a can-do attitude in good and bad times. You build and deliver solutions that meet customer expectations. You persist in accomplishing objectives despite obstacles and setbacks. You seek ways to improve processes, from small tweaks to complete reengineering. You partner with others to get work done.

For this role, you will need:

• Experience in Customer Service or similar roles in the front office area;
• Proficient in English 
• Good mastering of PC, Ms. Office tools (Outlook, Word, Excel, PowerPoint);
• Good organizing, scheduling and communication skills.

• Attention to details.

   

   

Preferred Qualifications that Set You Apart:

• Knowledge of SAP, Oracle or similar ERP systems is an advantage, not required;

   

   

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.