Client Success Manager (Technology Sales)

Job Description

Responsibilities

• Serves as a primary point of contact for all client account matters.
• Build and maintain long-term partnerships and develop trusted advisor relationships with key executives and stakeholders at all levels of an organization.
• Holds ownership of bigger sized portfolio revenue and account matrix.
• Build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor driving engagement with technology decision makers.
• Ability to identify areas of new opportunities, present, negotiate and close to meet sales quotas.
• Collaborating with cross-functional internal departments to ensure that clients requirements are understood and met.
• Ensure timely and successful presentation of client-focused solutions based on clients’ requirements and objectives.
• Track and analyze usage data for account reviews.
• Assist with challenging client request or issue escalation as needed.

Qualifications

Requirements

• Degree/ Diploma in any discipline with preference for technology related discipline and minimum 3 years’ sales experience in solutions selling  
• Experience managing and leading a small team of individual sales contributor 
• In-depth knowledge of telco & system integrator environment will be preferred 
• Excellent analytical and planning skills 
• Excellent interpersonal and communications skill 
• Results-oriented with strong customer focus