Client Delivery Manager

Role Summary

We are seeking an experienced Client Delivery Manager to lead the successful implementation and go-live of FINBOURNE's SaaS solutions for financial services clients. The ideal candidate will excel at managing complex, multi-faceted onboarding projects, orchestrating technical integrations, and ensuring clients achieve value quickly and efficiently. You will be the primary driver ensuring our enterprise clients transition smoothly from contract signature to production launch within agreed timelines.

 

This role sits within the Client Success team, which manages the full client lifecycle from implementation through ongoing relationship management. You will be responsible for effective governance of client onboarding engagements, ensuring timely delivery of contractual commitments while coordinating cross-functional resources across Engineering, Sales Engineering, Platform, and Finance teams.

 

This is an exciting opportunity to own the end-to-end onboarding experience for enterprise clients implementing FINBOURNE's market-leading investment management platform. You will manage sophisticated data migration, system integration, and configuration projects while building strong relationships with C-level and senior stakeholders at leading asset managers and asset servicers.

Key Responsibilities

Lead Client Onboarding & Go-Live

• Own end-to-end implementations from contract signature through go-live and BAU handover
• Build and execute comprehensive project plans across data migration, configuration, and integrations
• Manage timelines, dependencies, resources availability, and critical path to ensure on-time launches
• Monitor SLAs, escalate risks, and drive accountability across internal and external teams

Manage Technical Integrations & Configuration

• Map current and future-state technical architecture with clients and internal teams
• Oversee integrations with client systems (ABOR, IBOR, PMS, OMS, custodians, vendors)
• Coordinate API configuration, data mapping, and system setup
• Use JIRA, Dynamics, and RAID logs to track progress and manage deliverables
• Learn LUSID & Luminesce products to become proficient and provide consultancy to clients, on optimum data models and product usage design

Drive Stakeholder Engagement & Governance

• Build trusted relationships with senior client stakeholders (CTOs, Heads of Operations)
• Run daily standups and lead steering committees with internal and external executives
• Create strong and clear content for Governance Forums
• Influence decisions, manage scope, and align expectations
• Execute seamless handovers to Client Success and Support teams

Skills and Experience

Experience

• 7+ years managing complex SaaS implementations in financial services
• Proven success delivering multi-stream enterprise projects through go-live
• Deep understanding of buy-side operations (NAV, P&L, trade booking, settlement, reporting)
• Hands-on experience with buy-side platforms (ABOR, IBOR, PMS, OMS, EMS)
• Strong financial product knowledge across equities, fixed income, derivatives

Skills

• Exceptional organizational and stakeholder management abilities
• Experience with API integrations, data migration, and technical architecture mapping
• Excellent communication skills, including presenting to C-level executives
• Proficient with JIRA, project management tools, and creating project documentation (PIDs, BRDs)
• Strong problem-solving in complex, ambiguous environments

Preferred

• PMP, Prince2, or equivalent certification
• Prior fintech vendor experience

Just some of our benefits

• Competitive salary plus performance based bonus.
• Competitive private medical insurance which includes health, dental, vision and life insurance
• A 401(K) retirement savings plan
• Holiday: 20 days holiday