Director, Quality - Digital Team Lead

Use Your Power for Purpose

The Director, Quality - Digital Team Lead is responsible for the development and implementation of the Quality Assurance digital system strategy to assure high quality, effective, optimized and efficient Regulatory Quality Assurance (RQA) programs, and effective Quality & Risk Oversight across the enterprise. This includes business ownership of key systems that support quality objectives within RQA and across stakeholders/enterprise Quality functions.

This role provides oversight and leads the business facing focus on execution & continuous improvement of technology system initiatives to ensure alignment between process, technology and culture. Additionally, this role ensures business excellence by driving digital innovation, simplification, special projects (e.g. AI) and efforts focused on advancement of technology and seamless integration of RQA activities and results to the broader Pfizer Quality Management System.

This role acts as a partner to the RQA leadership team/ audit & inspection leads, Digital, and other quality groups in Pfizer.

What You Will Achieve

• Provides business leadership, subject matter expertise and ownership of all electronic systems including Veeva eQMS Audits, Deviations & Exceptions (ADX), Envision and other applications within RQA and across the QMS to ensure a cohesive and sustainable technology and data strategy across all groups internally and externally
• Manages team of professionals and contractors who are responsible for driving system strategy execution, quality/compliance objectives and continuous improvement
• Partners strategically with Digital & RQA Data & Analytics leader to drive common, connected and robust digital roadmap to enable advanced user experience across integrated technologies in support of auditing and QMS / Quality Committee objectives
• Partners strategically with Business Process Owners and Operations to ensure alignment across people, process and technology advancements, including process user councils and program governance
• Serves as Quality leader across the enterprise for advancements in support of Quality Management System endeavors; leads and supports Systems governance in partnership with digital
• Formulates recommended strategies to maximize effectiveness, accuracy and efficiency of processes and systems
• Prioritizes investments in technology in conjunction with appropriate governance boards and Pfizer Digital; Accountable for the RQA Digital budget
• Provides subject matter expertise, thought leadership and vision in quality digital systems across multiple systems/sources to create actionable insights that drive execution of the enterprise Quality strategy
• Provides technical expertise to RQA and guides functional groups to ensure system requirements are identified, designed, and distributed appropriately to highlight and interpret issues, trends, and variances within the data
• Identifies and champions improvements to processes and technologies to help achieve RQA’s/Quality’s business objectives, promote efficiencies and productivity and to enhance partner satisfaction
• Ensures that technology and reporting tools are seamlessly integrated across business functions and implements training programs to allow colleagues to effectively utilize system reporting functionality
• Serves as technology SME on various committees, with respect to Processes and Systems, including Vox/GenAI
• Provides updates and training on trends and issues related to business processes and support technologies to the RQA LT and colleagues
• Collaborates with Pfizer Digital to identify business requirements and implements systems solutions that streamline and/or re-engineer processes and automate operations
• Strategically partners with Digital to ensure proper data excellence, quality and governance for all systems leveraged for quality objectives
• Monitors emerging technologies and industry trends to inform the development of novel analytic solutions and positioning Pfizer as industry leader
• Accountable for ensuring validation / controls in place to support digital and data science capabilities
• Represents Pfizer externally as applicable

People Management

• Provides management to appropriately qualified/skilled data science and technology professionals to meet the technology, system compliance and operational needs of RQA/external stakeholders and to optimize skill utilization across a matrix organization
• Determines colleague skills and drives the global integrated talent pool in alignment with the RQA strategy and audit process, as appropriate
• Responsible for staff talent development, career development and performance management
• Provides current and strategic dire