Senior Operational Efficiency Partner

SHIFT:

Day (United States of America)

This role will initially focus on supporting the Research Institute's enterprise eResearch Modernization (eRM) program, one of the organization's highest-priority strategic transformation initiatives. As organizational priorities evolve, the position will continue supporting change management activities across other strategic initiatives and operational priorities

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A Brief Overview
The Senior Operational Efficiency Partner is an internal consultant providing project management and business process improvement services. This role:

• Manages a broad body of highly complex initiatives and requires the ability to adapt their style based upon the needs of the audience.
• Follows a structured, project management approach.
• Exhibits advanced skill in planning, management, organization and communication.
• Independently negotiates critical and controversial issues with leaders and project teams for the successful management and on-time delivery of programs and projects.
• Demonstrates specialized expertise in the body of knowledge, methods, and skills related to program development and process improvement.
• Demonstrates creativity, foresight, and mature judgment in project work.
• Trains and mentors less experienced team members.

What you will do

• Program & Project Management
• Manages large scale, highly complex projects as well as the scope and timelines to ensure a successful outcome.
• Communicates relevant project plans and alternatives, including issue and risk analyses and mitigation strategies to project stakeholders.
• Develops and monitors project budget and work plans and prepares written documentation in support of planned projects.
• Works collaboratively with leaders to estimate project resources.
• Improvement
• Exhibits creativity and advanced technical skill to promote organizational transformation by advising on the planning and execution of business process improvement efforts throughout the organization.
• Applies the organizational appropriate framework for managing improvement projects.
• Leads collaboratively with clinical, administrative and operational leaders to implement improvements in complex environments and workstreams and uses data to drive fact-based decision making.
• Leads end-to-end clinical operations process modeling to support documentation of interrelated systems, structures, personnel and processes.
• Works with teams to achieve measurable outcomes.
• Thought Partnership & Business Consulting
• Learns what matters to stakeholders and integrates their perspectives.
• Demonstrates an understanding of different types of organizational problems and can identify and apply appropriate methods.
• Uses a range of methods to repeatedly communicate the vision to the people/area it impacts and adopt the change(s).
• Conducts just in time training to support leaders in understanding and leading the responsible change.
• Uses data to show how priorities create initial and sustained value for the organization.
• Change Management
• Assesses human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
• Leads a compelling vision for change and the greater good that will be accomplished.
• Strategizes with team members to determine activities or interventions to create change in a human system.
• Effectively engages employees in an open dialogue and other activities to address resistance and build commitment to change.
• Develops communication strategies to support change.
• Engages influential resisters as partners in shaping the change to help drive its robust integration.
• Facilitation
• Effectively builds and facilitates project teams with clearly defined roles and responsibilities.
• Builds effective sponsorship and process o