Department Manager - Nike Milpitas

Location & Store Type: Nike Factory Store, Milpitas

Address: 447 Great Mall Dr Ste 484, Milpitas, CA 95035

Hours: Full Time – 34-40 hours per week, including nights and weekends 

Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach. 

Join the NIKE Team as a Department Manager  

As a Nike Department Manager, you’re the face of NIKE.  Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them.  You’ll work with your team to focus on customer service and get to the win the right way.   

We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger. 

As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.    

Putting Your Best Foot Forward 

• Three years of customer-facing retail or hospitality experience 

• One year of leadership experience  

• Demonstrated ability to recruit, build and lead high-performing teams 

• Proficient in Microsoft Office and retail business systems  

• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations 

• Proven ability to utilize tools for conflict resolution and employee coaching and counseling 

• Able to work mornings, weekends, nights, and holidays as needed 

What You're Responsibl