Jobs and Careers

Client Manager

United Statesfull_timeVerifiedPosted 4 Jun 2025

💰 $83,000/yr($78,000/yr – $83,000/yr)

About the role

About Vouch:

At Vouch, we believe business insurance should move at the speed of innovation. Legacy insurance providers can’t keep up with the emerging risks of high-growth companies, leaving clients stuck with outdated, rigid coverage.

Vouch is a modern insurance provider dedicated to the innovation economy. Backed by $185M in funding from world-class investors, we’re reimagining business insurance—just as Stripe transformed payments and Brex reimagined credit cards.

Our platform replaces complex, legacy processes with a streamlined, tailored approach to risk management. Advanced technology simplifies every step, while expert advisors negotiate coverage as dynamic as the industries we serve. With Vouch, clients get the right coverage at the right price—and a team that scales with them.

What does a work environment look like at Vouch?

This role is eligible to be based in our Chicago, San Francisco, or New York offices. We require the team members to be in the office at least two days per week (Monday and Thursday) to foster close collaboration and team building.

Role Responsibilities:

Establish trusted relationships with our customers
Deliver consistent and timely follow-up in response to client requests and issues
Engage in retention efforts and proactively account round assigned renewal portfolio
Manage growing accounts, including selling products and advising on risk solutions
Ensure clients are comfortable with and able to utilize the tools/services available through the Vouch platform
Drive additional value by identifying follow-up opportunities for Vouch
Analyze existing insurance packages and evaluate risk
Preparation and presentation of submissions to insurance companies, coordinating with brokers and placement specialists as needed
Coordinate billing based on client/carrier instructions and assist in collections as needed

Qualifications:

3+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies
Strong preference for prior working experience in the following commercial lines:
- Business Owners Package (BOP) or GL
- Property
- Worker’s Compensation
- Cyber
- E&O
- D&O
- EPL
Strong communication and organizational skills
Dependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skills
Able to deal well with ambiguity and maintain composure in complex situations
Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work
Active/Current Property and Casualty License

Nice to have:

Exposure to and passion for early-stage startups and/or high-growth environments
A background in insurance or other regulated categories

Vouch provides several benefits to help you bring your best self to work:

💰 Competitive compensation and equity packages
⚕️ Health, dental, and vision insurance
👶 Parental leave
🌴 Flexible vacation time
🎨 🧠 Wellness allowance ($80/month)
📲 🛜 Technology allowance ($100/month)
📚 Professional Development ($500/Yr)
💻 🎧 Home office setup (One-time $500)
🏫 📈 L&D: Partnerships with Ethena and monthly Lunch & Learns
🏳️‍🌈 ♀️ 🤝 Employee Groups: Vouch supports various employee groups to foster an inclusive, equitable workplace and create affirming, empowering, employee-centered spaces for conversation, community, and support. These groups include Pride @ Vouch, Women @ Vouch, Black @ Vouch, Virtual Connections, Pop Culture, Pets of Vouch, Skincare, Astrology, Plants, etc.
🧘 💲 Wellbeing: Voucher’s have access to many wellbeing perks, including Peloton, Fetch, OneMedical, SoFi, etc.
📊 Bi-Annual performance reviews with quarterly check-ins: Vouch conducts bi-annual performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.