Senior Waiter - Pestana Plaza Mayor Madrid

Alcance

Guide all the service in the areas under his/her responsibility - restaurant(s), banquet(s), bar(s), room service, mini-bar and disco(s) - coordinating teams in the field and providing assistance whenever necessary.

Responsabilidades y áreas de actuación

Guide and supervise a service area - Supervise the service in the areas under his/her responsibility restaurant(s), banquet(s), bar(s), room service, etc. and meet daily with teams to organise and give indications about the service to be performed. - Adjust and optimize the teams and material resources available to the events planned for each day. Verify daily occurrences, performance and conditions - Verify daily occurrences in the service, the quality level of products and service, the satisfaction/disatisfaction of customers, the sanitary, cleaning and hygiene conditions, ensuring the best capacity response of his/her teams and the quick resolution of potential problems when they occur.

Competencias de comportamiento

Orientación empresarial (ser eficiente)Orientación hacia los objetivos (Ser Eficiente)Adaptación a la transformación (Ser Ágil)Centrarse en el cliente interno y externo (ser apasionado)Trabajo en equipo (Ser Colaborativo)Resiliencia (Ser Ágil)Rigor y atención al detalle (ser eficiente)Proactividad (Ser Eficiente)Conciencia ambiental y social (Ser Consciente)Planificación y organización (Ser Eficiente)

Competencias técnicas

Restaurant ServiceF&B software (Micros)HACCPEnglishCustomer Service