Salesforce Functional Consultant

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

This team is passionate about creating Salesforce solutions to transform businesses. We specialize in Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud. We excel at radical innovation, creativity, and collaboration. We serve multiple clients, across many different industries, with projects ranging from simple, out-of-the-box implementations to custom solutions that rely very little on standard functionality.

Job Description

We are looking for a Functional Consultant in the Salesforce space who will help to lead implementation projects for our client businesses. You will design and guide the implementation of client solutions that use the primary Sales/Service Cloud platform. You are a thought leader among the project team and for your clients and will collaborate with both the project team and the client to design Sales/Service Cloud solutions that are purpose-built to meet each individual client’s specific needs. Your focus during any project will improve the design of the solution, while helping with the on-platform configuration and customization on an as-needed basis. You will work projects from start to finish but may be assigned to 2-3 projects at a time.

Responsibilities

• Working with a Delivery Lead and a Project Manager, you will lead the design and implementation of Salesforce core platform solutions for external clients.
• As well as designing the Sales/Service Cloud solution, you will be a Subject Matter Expert on methods and techniques for platform customization and development and data migration practices.
• As part of designing any client solution, you will create diagrams and flowcharts as are appropriate for each individual project. Some examples may include application ecosystem diagrams, current state/future state diagrams, data model diagrams, and entity relationship diagrams.
• You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to improve Salesforce.
• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.
• You will promote adherence to best practices for configuration, testing, and deployment.
• You will report into the VP, CRM Loyalty

Qualifications

• Desired Certifications: any Business Analyst certification, especially Salesforce Business Analyst.
• 1+ years of experience in an agency-style Business Analyst role but is not required.
• Any previous experience or familiarity with the Salesforce Sales/Service Cloud platform.

Additional Information

The anticipated base salary range for this position is $68,000k-110,000k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information about dentsu benefits, please visit dentsubenefitsplus.com.

This is a fully remote role.

#LI-LD1 #LI-Remote

About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving bet