Assistant Director, Financial Aid

 

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Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

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Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Job Summary

The Assistant Director of Financial Aid provides leadership and daily operational oversight for the financial aid and scholarships customer service function and the fiscal operations of Loan, Pell, and Federal Grant programs. The position ensures that student-facing service channels are appropriately staffed and responsive to immediate student and family needs. The position also provides managerial oversight in the specialization areas of Federal Direct Loan, Private Educational Loan, Federal Pell Grant, and other Federal Grant operations. This position works collaboratively with staff and leadership across Enrollment Services, Student Financial Services, and other campus partners to maintain effective service delivery, compliance, fiscal integrity, and resource allocation.

Furthermore, the incumbent provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life.  This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

• Provide leadership and oversight for financial aid and scholarship customer service operations, including scheduling, workload assignments, staff development, and service channel coordination. Manage daily operations across phones, service windows, electronic ticketing, online chatbot, operations support assignments, escalated service issues, and cross-training initiatives.
• Oversee Federal Direct Loan, Private Loan, Pell Grant, and other federal grant operations, including workflow coordination, compliance monitoring, reconciliations, error resolution, quality assurance, reporting, documentation, and collaboration with Student Financial Services, Financial Aid Systems, COD, NSLDS, lenders, servicers, and related partners.
• Prepare weekly updates for the Director of Financial Aid and Scholarships regarding service levels, reconciliation status, compliance concerns, workload risks, staffing needs, and recommended corrective actions.

Department

Enrollment Services - Financial Aid

Duration of Appointment

This is a regular, at-will position.

Classification

Administrator I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $6,916 - $7,858 per month commensurate with candidate's education, experience, skills, and training.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in