Sr. Documentation Specialist, Refugee Services

Position Details

 

Join Us as a Senior Documentation Specialist – Refugee Services

Detroit Metro Area | $58,240 annually

 

Make a meaningful impact in the lives of New Americans across Michigan. At Samaritas, you’ll play a critical role in ensuring that refugees and newly arrived families receive the highest quality of care and support as they build new lives in our communities. If you’re motivated by purpose, driven by excellence, and energized by improving systems that help people thrive, this is the opportunity for you.

 

As a Senior Documentation Specialist, you will be the backbone of program integrity—ensuring our refugee services meet contractual requirements, maintain regulatory compliance, and reflect the exceptional quality that defines Samaritas. Your work will directly support frontline teams, elevate organizational performance, and strengthen outcomes for those we serve.

This role is perfect for someone who enjoys analyzing details, improving processes, and using data to influence the quality of human services programs. Every audit you conduct and every recommendation you make contributes to the well‑being, safety, and success of Refugees across the state.

Why You’ll Love This Role

• Make a measurable difference in the lives of refugee families
• Work with a mission-driven organization that values integrity and continuous improvement
• Serve as a key partner to program and quality leaders
• Grow your skills in documentation, compliance, auditing, and performance management
• Contribute to statewide impact while working with a passionate, supportive team

If you’re detail‑oriented, committed to excellence, and eager to support one of Michigan’s most impactful refugee service networks, we’d love to meet you. This is more than a job—it's a chance to support hope, stability, and opportunity for those starting a new chapter.

 

 

 

 

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Provide support to Refugee programs across the state in the areas of quality assurance, training and program compliance with program service objectives, organizational quality, audits and integrity initiatives of Samaritas. Reviews and analyzes program documentation to ensure compliance with contractual regulations and agency quality standards.

 

Duties and Responsibilities

 

Provide ongoing review of program case files and documents for Refugee programs across the state

Establish new case files through data entry into program databases

Analyze and report case documentation strength and weakness trends and make recommendations to supervisors and managers

Conduct documentation audits on a regular basis; develop and monitor plans of correction resulting from this process, in coordination with the program leadership and in collaboration with the Quality division

Provide annual audits with data entry, cross referencing service documentation in multiple information systems, and electronic submission of case files to contractors

Communicate with and respond to issues or matters raised by staff related to quality, compliance, and continuous quality improvement systems

Supports Center Administrator and other appropriate staff in monitoring Quality Assurance Performance Improvement (QAPI) initiatives; support satisfaction survey distribution and record results; share outcomes and trends with program leadership

Provides outcome measurements and evaluation activities as part of the Samaritas Performance Management Plan (PMP)

All other related duties as assigned by Supervisor

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Job Qualifications

 

Education, Training, and Licensure/Certification

 

• Bachelor’s degree required, in social or human services related field preferred

 

Experience

 

• One year of experience in a social services or related field required
• Two years of experience in a quality analyst role preferred

 

Additional Work Requirements

 

• Ability to work extended work hours
• Automobile travel required. Valid unrestricted driver’s license with good driving record. Valid proof of automobile insurance required
• Ability to travel to program locations

#compliance #quality