Staff Salesforce Business Systems Analyst- Provisioning

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive, and expertise to work with the world's cloud security leader.

We are seeking an experienced Staff Salesforce Business Systems Analyst (BSA) to optimize our Salesforce platform for provisioning processes. This role offers flexibility to work remotely within the United States, with a preference for candidates based near our San Jose, CA office who can participate in a hybrid schedule (3 days per week onsite). Reporting to the Director, Digital Transformation - Provisioning, you will be responsible for:

• Collaborating with cross-functional stakeholders to gather and document business requirements related to provisioning and sales operations  
• Guiding and validating the design and implementation of Salesforce Sales Cloud configurations, including custom objects, fields, workflows, and validation rules  
• Streamlining and automating provisioning workflows across Salesforce and Zscaler platforms to enhance pre-sales and post-sales enablement  
• Serving as a liaison between business teams and technical developers, ensuring alignment on requirements and providing user documentation and training  
• Monitoring provisioning workflows using Salesforce and Tableau analytics, identifying opportunities for improvement, and recommending data-driven enhancements  

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in Computer Science or a related technical field  
• 10+ years of experience in Salesforce-focused roles with expertise in Sales Cloud and SaaS provisioning or order management workflows  
• Proficiency in Salesforce configuration and automation for provisioning processes, with the ability to design scalable, technical solutions  
• Excellent communication and stakeholder management skills to align business needs with technical solutions  
• U.S. citizenship due to the nature of the customers assigned to this role  

What Will Make You Stand Out (Preferred Qualifications)

• Advanced degree or Salesforce certifications  
• Experience with SaaS software provisioning for complex product solutions  
• Proficiency in architecture solutioning and complex problem solving  

#LI-Hybrid  

#LI-YC2 

 

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$122,750—$175,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and si