Job Description Summary

We are seeking an experienced Staff Tools Administrator responsible for the configuration, administration, and maintenance of the Atlassian cloud product suite (Jira, Confluence, etc.), as well as other products integrated with the Atlassian ecosystem (e.g. Aha!). The successful candidate will ensure our Atlassian instance is optimized to support workflows, team collaboration, project management, product management, and reporting. They will also implement automation, create and deliver training, resolve support tickets, enforce change control policies, and play a leading role in migrating teams onto Jira from legacy tools.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

• Atlassian Administration:  Configure, maintain, and support Jira, Confluence, Jira Service Management, and integrations with other tools (e.g. Aha!).  Ensure tools are optimized for organization workflows, reporting needs, processes, and performance.

• Change management:

• Own and drive change management process

• Evaluate change requests according to impact, maintainability, regulatory requirements, and GxP validation requirements

• Perform validation, as necessary for compliance

• Integrations:  Implement and manage integrations between Jira and other tools (e.g., Confluence, Aha!, Microsoft Teams, Github, Salesforce, etc.) to streamline development and collaboration workflows.

• Automation:  Develop and maintain automation across the tooling ecosystem to streamline workflows and increase efficiency.

• Leadership:

• Facilitate communication and collaboration across teams and functions, including with the Enterprise Atlassian administrators.  

• Support end users:

• Manage service tickets for user access, technical support, and change requests

• Guide teams through data migrations and onboarding

• Maintain detailed documentation of configuration changes, best practices, and training materials for end users.

• Create and deliver training

Skills and Competencies

• Able to perform all functions of Jira and Confluence cloud administration to ensure the production GxP system remains stable and available and to ensure no loss of data.

• Strong communication skills with ability to effectively deliver complex messages and teach new concepts

• Familiarity with Jira REST APIs and ability to implement custom scripts for enhanced functionality.

• Understanding of agile methodologies, SAFE, and their implementation in Jira.

• Excellent problem-solving skills and the ability to troubleshoot complex issues within the Atlassian cloud product suite.

Qualifications and Experience

• Bachelor’s degree required. Computer Science, IT related field preferred. All fields considered with experience that aligns with posted responsibilities.

• 3-5 years of experience in Atlassian Cloud Tool Administration

• Atlassian certification preferred (ACP-120 Jira Administration for Cloud Certification)

• Prior experience in integrating Jira with other business tools like Github, Aha!, and Salesforce.

• Experience administering Aha! is preferred

• Experience migrating teams from Azure DevOps and Team Foundation Server (TFS) to Jira is preferred

• Experience with software development in a regulated field is preferred

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be in