Team Lead- Pittsburgh

Barber National Institute

Title: Team Leader – SE/UCPS
Service Line / Department: IDS Adult Day / Pittsburgh Unlicensed CPS
Reports To: Program Specialist
Status: Non-Exempt

Mission Alignment
The Team Leader – SE/UCPS advances the mission of Barber National Institute (BNI) by supporting adults with intellectual disabilities and related needs through person-centered services that promote independence, community inclusion, skill development, and meaningful engagement. This role partners closely with the Program Specialist to ensure daily operations, staff support, documentation, and service coordination reflect compassion, accountability, and an unwavering belief in human potential.

Overview / General Description
The Team Leader – SE/UCPS provides direct support to individuals enrolled in Supported Employment (SE) and Unlicensed Community Participation Services (UCPS) programs while assisting the Program Specialist with day-to-day operational coordination. The role supports staff coaching, service documentation, scheduling coordination, regulatory compliance activities, and communication across programs and community settings. This position serves as a functional leader and resource to staff working in community-based environments and helps ensure continuity, quality, and person-centered service delivery. The Team Leader also supports program documentation processes, satisfaction surveys, service activity tracking, and participation in interdisciplinary meetings to help individuals achieve meaningful outcomes.

Essential Functions / Key Responsibilities
• Support and monitor SE and UCPS staff working in community settings by providing guidance, coaching, communication, and problem-solving support to promote consistent, person-centered service delivery.*
• Provide direct support services to individuals participating in SE and UCPS programs, including community-based support, engagement, transportation assistance, and documentation to ensure individualized goals and service needs are met.*
• Maintain accurate and timely documentation, individual records, service activity logs (SALs), and program information within approved systems, including CareLogic, to support compliance, continuity of services, and regulatory requirements.*
• Assist the Program Specialist with operational coordination activities, including tracking required staff Learning and Development completion, driver documentation, satisfaction surveys, and other program-related administrative processes.*
• Participate in interdisciplinary meetings, including Individual Support Plan (ISP) meetings, Supports Intensity Scale (SIS) assessments, intake meetings, and team collaboration activities to support coordinated services and individualizes outcomes.*
• The responsibilities below reflect expected behaviors at the leader level and may apply to both people leaders and functional leaders. Application of these responsibilities is aligned to the scope of the role, including decision-making authority, accountability, and organizational structure.
• Provide direction, guidance, and performance feedback to team members as applicable to the role; manage resources effectively; ensure compliance with policies, procedures, and regulations; and support innovation and continuous improvement at the program level.
• Translate organizational and service-line priorities into clear program-level goals, team expectations, and measurable outcomes to ensure consistent execution and accountability.
• Maintain collaborative working relationships with internal departments and community partners to support coordinated, responsive services for individuals and families.
• Monitor operational trends, local challenges, and regulatory updates that impact the program; communicate relevant observations to leadership and support continuous improvement efforts.
• Foster a culture of psychological safety, continuous learning, and accountability by encouraging open dialogue, shared problem-solving, and professional growth within the team.
• Invest in personal leadership development by engaging in Learning and Development opportunities, seeking feedback, and modeling the Core Commitments in daily practice.
• Prioritize role-specific leadership and operational responsibilities, including coordination, coaching, scheduling, workflow oversight, and performance support as applicable; provide direct support as needed to ensure continuity of operations.
• Reinforce mission-centered communication, confidentiality, and professional conduct to ensure alignment with organizational values and a respectful, inclusive team environment.
• Create a safe, supportive environment by modeling and reinforcing safety practices, ensuring staff participate in required safety learning, and escalating risks promptly to protect individuals, families, and t