Team Lead

Job DetailsLevel: EntryJob Location: Charis Bible College Colorado - Woodland Park, CO 80863Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.00 - $20.00 HourlyJob Shift: WeekendsJob Category: Customer Service

Position Purpose:

The purpose of the Team Lead is to oversee efficient and effective operations by providing direct oversight, coaching, and training to their team of phone ministers.

Essential Duties:

Assist the Shift Lead with a positive, efficient work environment for the phone staff
Participate in weekly or biweekly Shift Lead team meetings and monthly Team Lead meetings
Provide direct oversight, support, coaching, and quality control to ministers on phone and written communications. Identify team members' needs and create resources for their learning and growth in partnership with the Training team.
Administer corrections for basic duties compliance and prepare disciplinary documentation, as deemed necessary
Manage organization, schedule adherence, and booth adherence of their minister team
Provide technical support and user set-up for ministers
Prepare and hold team meetings as instructed by the Dean Radtke Leadership Training Model, and communicate relevant information to all necessary staff members promptly
Consistently review the ministry's vision and mission with the team and pursue opportunities to best utilize ministers' talents within the department, identify and close gaps, and provide innovative solutions and recommendations
Monitor concerning callers and recommend placement on the RCS list or Blacklist to the Shift Lead Team and Training Team to balance the priorities of the ministry, their team of ministers, and the callers
Manage the Floor Page to pass on/assign/approve Donation Center Forms, Callbacks, and Time Adjustment Forms from your team of ministers
Operate as Acting Shift Lead when a Shift Lead is not on duty: duties will include taking/delegating Supervisor Calls, Error Reporting, and monitoring call volume
Complete phone calls and written responses on an as-needed basis
Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills with strong listening, teaching, and coaching skills
Able to exercise a high degree of judgment, diplomacy, and an impeccable commitment to confidentiality
Excellent customer service skills
Comprehensive knowledge of Andrews' teaching
Demonstrated excellence in a current role within Communication Services
Demonstrates leadership abilities and has the maturity and professionalism of overseeing a team of 8 ministers with skill, proficiency, and firm commandment of adherence to ministry standards
Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite
Excellent Windows-based computer navigation skills with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint
Effective problem-solving skills, including technical resolution 
Demonstrated excellence in understanding and adherence to department policies and procedures

Requirements:

Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
Working knowledge of all skillsets within Communication Services required 
High school diploma or equivalent education is required
A Charis Bible College student or graduate is preferred
Must pass all required checks

Experience:

Communication Services experience is required
1-3 years of customer service experience is required
Ministry experience preferred 
Professional supervisory experience preferred
Previous experience leading or overseeing a team is preferred
Compensation is commensurate with completing the leadership and supervisory training required for this position

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth 

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as de