IT Plant Support Analyst

Description

The IT Plant Support Analyst provides onsite technical support for manufacturing plant operations and corporate office users, ensuring IT systems, devices, and services remain operational, secure, and aligned with business needs. This role serves as a key point of contact for end-user support, infrastructure troubleshooting, and technology deployment within a fast-paced manufacturing environment.

Key Responsibilities

• Provide break/fix support for desktops, laptops, mobile devices, telephony systems, printers, and other network-connected equipment.
• Troubleshoot and resolve hardware, software, connectivity, and user account issues.
• Support conference room and collaboration technologies and coordinate executive meeting setups.
• Manage and resolve support requests through ticketing systems, walk-up support, and direct customer engagement.
• Perform audits of IT assets, including printers, conference rooms, and endpoint devices.
• Maintain accurate inventory records and assist with hardware lifecycle management.
• Support device imaging, Windows deployment processes, Microsoft Autopilot enrollment, and Intune testing initiatives.
• Coordinate with third-party vendors and service providers to ensure timely issue resolution and service delivery.
• Document technical procedures, solutions, and system changes in accordance with IT best practices.
• Assist with infrastructure-related projects and continuous improvement initiatives across the plant environment.

Work Environment

• First shift schedule: 7:00 AM – 4:00 PM
• 100% onsite within a manufacturing facility
• Occasional remote, after-hours, or on-call support as needed
• Must be comfortable working in industrial environments, including using ladders and scissor lifts when supporting plant equipment and infrastructure

Required Skills

• Technical Troubleshooting & Root Cause Analysis
• Help Desk / Deskside Support
• Active Directory Administration
• Hardware & Software Support
• Networking Fundamentals
• Mobile Device Management (MDM)
• Microsoft Intune
• Break/Fix Support
• Telephony & Collaboration Technologies
• Customer Service & End User Support
• Manufacturing / Plant IT Support

Preferred Qualifications

• 2-3 years of IT support experience, preferably within a manufacturing or industrial environment.
• Strong critical thinking, analytical, and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Excellent customer service, communication, and interpersonal skills.
• Strong time management skills with a resourceful, proactive approach to support.
• Experience with service management platforms, ticketing systems, and IT documentation best practices.
• Familiarity with Microsoft endpoint management technologies, including Autopilot and Intune.

Job Type & Location

This is a Contract position based out of Richland Center, WI.

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Richland Center,WI.

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, T