Workplace Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Summary 

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for implementing the experience program at the client's site. This client-facing role combines your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment. 

Responsibilities 

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests 

• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions 

• Front Desk Responsibilities:  

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations 

• Engage visitors and employees in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner 

• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills. 

• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards 

• Execute the badging process for employees, visitors, and third-party providers 

• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client. 

• Strive to continually improve experience service performance. 

• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives. 

• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience. 

Ensuring Exceptional Service 

• Builds meaningful lasting relationships with Client employees and guests 

• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained