Assistant Manager - Revenue & Reservations

<h3>Company Description</h3><p><strong>Your Fairmont Journey Starts Here:</strong></p><p>Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.</p><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><h3>Job Description</h3><p><strong>Operational Duties</strong></p><ul><li>Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations</li><li>Monitor room availability, rates, and inventory across all distribution channels</li><li>Ensure correct application of rate codes, packages, and promotions</li><li>Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams</li><li>Handle complex reservations, VIP bookings, and group allocations</li></ul><p><strong>Team Supervision</strong></p><ul><li>Assist in training, coaching, and motivating reservation staff</li><li>Monitor staff performance and ensure adherence to SOPs</li><li>Prepare duty rosters and support manpower planning</li></ul><p><strong>Revenue &amp; Yield Support</strong></p><ul><li>Support revenue optimization by upselling rooms and services</li><li>Ensure compliance with pricing strategies and revenue policies</li><li>Track pick-up reports, forecasts, and booking trends</li><li>Assist in analyzing reservation data and preparing reports</li></ul><p><strong>Guest Service &amp; Quality</strong></p><ul><li>Handle guest queries, complaints, and special requests professionally</li><li>Ensure high standards of service and brand compliance</li><li>Maintain guest profiles and ensure accurate data entry in the system</li></ul><p><strong>Administrative Responsibilities</strong></p><ul><li>Prepare daily, weekly, and monthly reservation reports</li><li>Maintain records, logs, and departmental documentation</li><li>Ensure compliance with audit, payment, and cancellation policies</li></ul><h3>Qualifications</h3><p>• Degree/ Diploma in Hotel Management</p><p>• Working Knowledge of Opera, Microsoft Office.</p><p>• At least 1 year of experience at the same level.</p><p>• Luxury Hotels &amp; Resorts experience required.<br/>  </p><h3>Additional Information</h3><p><strong><u>Our commitment to Diversity &amp; Inclusion</u>:</strong></p><p>We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</p>