Customer Service Representative

Description

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity! 

 

CTG's premier client has a contract assignment for a Customer Service Representative.

 

Type: Contract

Job Title: Customer Service Representative

Location: Remote

*This is a remote role but would prefer someone local to Upstate NY (Steuben County if possible).*

Pay Rate: $19.00 - $21.00/hr

Work Hours: M-F 8am-5pm

Education: Associate degree; bachelor degree preferred

 

A successful candidate in this position will possess strong soft skills as well as

• Experience in working with ERP systems.
• Ability to work independently and on your own responsibility.
• Experience with Microsoft Office.

Description

In this position, you will be part of a global team responsible for supporting our international customers before and after the sale of our products and services. You will act as a link between our customers, the international sales and service teams, order/export processing and accounting to clarify status, production, delivery, and invoice inquiries.

 

Duties:

• Categorize emails and forward to appropriate individuals and departments.
• Evaluation of warranty claims, support of customer returns and their exchange/replacement.
• Independent preparation of quotations for our standard products, services, and systems.
• Support and maintenance of customer portals. 

Required Qualifications

 

Education

• Associate degree; bachelor degree preferred. 

Qualifications

• Experience in working with ERP systems.
• Ability to work independently and on your own responsibility.
• Experience with Microsoft Office. 

Desired Qualifications

• Microsoft Navision.
• Experience in customer service for international customers.
• Experience in machine / special machine construction in the area of customer support.
• Distinct customer orientation. 

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company 

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Emily.Drew@ctg.com.

 

The expected base salary for this position ranges from $19.00/hr to $21.00/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Pay Range

USD $19.00 - USD $21.00 /Hr.

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an E