Federal Reserve Financial Services - Business Application Manager

Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

As a Federal Reserve System National Business Line, it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected candidate’s new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.).

We are a dynamic hybrid workplace environment.

Oversees implementation, support and maintenance of business application system(s) including the development of operating procedures and quality assurance guidelines. Manages one or more functional units within Federal Reserve Financial Services (FRFS) with a staff responsible for consistent, accurate, and timely service delivery within defined operational metrics. Ensures operating procedures, continuity plans, and quality assurance guidelines are defined, followed, maintained, and current. Leads dayto-day operation and strategic design, implementation, maintenance, and related functions of business application system(s) required to achieve operational service delivery, metrics, and Service Level Agreements. Ensures comprehensive plans for staff development, training, and operational resiliency are defined and executed. Leads cross functional teams involved in achieving complex projects and FRFS strategic initiatives, objectives, and business and technical projects.

• Manages one or several critical production systems, business applications, and/or strategically important business functions, including staff and managers. Oversees maintenance, daily operation, technical support, testing, and implementation. Leads staff and managers involved in the same by providing direction and training. Assists in developing objectives, making and prioritizing assignments, reporting, managing workflows, and monitoring progress. Monitors service level agreement compliance. Coordinates business needs with peers in other departments and provides input on application design, implementation, and performance.

• Ensures service level strategy is implemented and executed across the assigned business areas and achieves defined quality measures and performance metrics.

• Ensures compliance with and/or contributes to the development of department, RPO, and System policies, procedures, performance and control standards. Contributes to planning operational improvements, resolves operational problems, and takes corrective action to ensure effective department operations. Identifies risks in the activities of the department and manages technical and operational improvements to minimize risks.

• Manages complex production incidents and support situations. Engages staff and managers within reporting responsibility; interacts