Specialist, Destination Management Turnaround Operations Support

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Specialist, Destination Management Turnaround Operations Support reporting to the Manager, Turnaround Operations.

 

This position will work onsite in Miami, Florida

 

Position Summary:

 

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.

The Destination Management Turnaround Operations Support Specialist is responsible for supporting the Turnaround Operations team and all phases of operational components for guests’ pre/post experience from development to execution. The role evaluates and establishes practices to align and synergize the Silversea shoreside and onboard experience.

 

Essential Duties and Responsibilities:

• Specializes in all operational aspects and crucial components of the airport, hotel, and pier operations.
• Enforces and trains, both internally and externally, on comprehensive operational and contingency plans for turnaround ports.
• Assists in scouting, sourcing, and maintaining tour operating relationships while also providing guidance on the company’s overall mission and quality benchmarks.
• Able to gather and interpret data to help improve processes, optimize results, and make strategic decisions.
• Responsible for the integration and implementation of staffing balances at turnaround ports.
• Works closely with Manifest Coordinator to develop/enhance current reporting processes.
• Maintains knowledge of industry’s best practices for turnaround operations and identifies competitive opportunities.
• Ensures site inspection reports are completed and properly stored post-travel for future reference and departmental knowledge sharing.
• Collaborates with other departments to achieve alignment, including but not limited to charter air programs and business requests from charters and incentive groups.
• Contributes on the integration of special projects, both on the operational and analytical perspective, as requested.
• Develops and maintains a sustainable process for submitting incident report submissions and ensures accuracy for every voyage.
• Ensures proper operational information for internal departments is distributed and used to its full potential (guest communications, consumer/travel partner websites, and intranet).
• Ability to travel unexpectedly if an unforeseen circumstance arises and consider 20% traveling within the scope of responsibility.

 

Qualifications, Knowledge and Skills:

 

• Education: BS/BA in Travel, Tourism and Hospitality, Business Management, Industrial Engineering, Project Management, Logistics or similar.
• 5+ years of experience in the cruise/travel industry (operational/logistical experience preferred).
• In-depth logistical knowledge of operations in t