Customer Service Representative- Berkshire Medical Center, Patient Accounting, Shift: Day, 40hrs

Job Summary

The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects are from the initial billing of Self-Pay accounts, setting up payment arrangements and follow-up through final resolution of the accounts, including referral to Collection Agencies.

Experience

• Knowledge of third party billing and personal computer experience.
• Prior registration and admitting experience preferred.

Education

• Level of knowledge associated with Associates Degree

Additional Requirements

• Expert knowledge of and ability to interpret third party contractual agreements. Professional presentation with exceptional customer service skills including oral, written and telephone communication.
• Ability to consistently maintain high level of confidentiality.
• Strong typing skills and computer systems experience.
• Must possess and demonstrate strong organizational skills.
• Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment. Ability to handle stressful situations calmly and rationally.
• Meet deadlines even with a high volume of interruptions.

Schedule:

• Monday-Friday
• Hours: 8:00am-4:30pm