Customer Service Engineer I - CT & MR - Southern NJ & Southeastern PA

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• Service Area – Southern NJ and Southeastern PA

• Shift Requirements after onboarding/training for this role:  Monday – Friday 12pm-9pm

This is a role well suited to an ambitious professional, looking for the next step in their career.  As a Customer Service Engineer I, you will be responsible for: 

• You will be servicing CT & MR 

• Customer Service Engineer Level based on prior experience. 

• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. 

• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. 

• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. 

• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. 

• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. 

This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers. 

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision. 

• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. 

• You have experience in testing, repairing, and maintaining capital medical equipment. 

• You have strong customer service and communication skills. 

• You are proficient in the use of tools and service test equipment. 

• General understanding of the principles of electricity, power supplies, and grounding. 

Required skills to have for the success of this role 

• Minimum high school diploma.  Technical degree, military training, or equivalent applicable training preferred. 

• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.). 

• Ability to work individually and in a team setting. 

• Proficiency in MS Office applications 

•  2+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.