Director, NPS Lifecycle Management & Process Transformation

Band

Level 6

 

Job Description Summary

This position will be located at the East Hanover, NJ site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).

The Director, NPS Lifecycle Management and Process Transformation is responsible for life cy-cle planning for in-line patient support programs and will develop deep forward-looking planning and right-sizing of our programs after launch to LoE. This individual will need to collaborate with the NPS Competitive Intelligence team to understand the external competitive environment and our internal product/portfolio strategies. This role ensures our Disease State teams are in a con-stant state of readiness to anticipate and act on external macro-environmental market changes, competitor new launches and other competitor strategies in a legal and compliant manner.
This individual will work closely with NPS Vendor Management, NPS Competitive Intelligence, Disease Area & Product, Quality, Enterprise Content Design as well as Finance and Compliance partners.

The role includes overseeing the implementation of a lifecycle management framework, integrat-ing patient services into in-line programs, and leading strategic patient support initiatives. The Director stays at the forefront of trends by demonstrating thought leadership in personalized, technology-driven patient support, ensuring a patient-first approach in redefining industry standards for patient-centric care.

 

Job Description

Key Responsibilities:

• Lead the strategic planning for lifecycle management across the Therapeutic Area portfolio.
• Develop and implement focused strategies for brand performance by evaluating insights, category trends, in-market performance, and competitive activity.
• Collaborate with cross-functional teams to develop an LCM framework for key products through active involvement in Governance Framework such as CCRB, Quantum, and PSOC.
• Oversee the optimal rollout and implementation of the LCM framework, including training where needed, to integrate Patient Services offerings for in-line programs. This includes components such as Copay, Free Goods, Patient Hubs, Clinical Support, Digital Solutions, and E-services.
• Develop effective patient support program strategies for in-line products, new indications, and Loss of Exclusivity (LoE).
• Utilize competitive intelligence to provide unbiased, fact-based cross-functional strategies and prioritize resources effectively.
• Collaborate cross-functionally to develop strategies that reduce spend and reallocate resources as the Patient Support Program matures. Ensure resource optimization and cost management to maintain high efficiency and effectiveness in patient support initiatives.
• Oversee the Quantum Portfolio Management (QPM) role, to ensure strategic initiatives are prioritized across the NPS roadmap and implemented accordingly.
• Ensure Business Excellence assets (workflows, business requirement documents (BRD) and user acceptance testing (UAT) are maintained and executed.
• Monitor testing for system release via offshore resources. Develop and maintain Process maps, and BRDs. Maintain support Mature products Portfolio

Essential Requirements:

• Education: Bachelor’s degree required, Advanced degree (MA, MS, MBA) preferred.
• Minimum of 10 years of experience within the US healthcare sector, including significant roles in consulting at biopharmaceutical companies.
• Broad experience across various disciplines/functions such as commercial, marketing & sales, regulatory compliance, payors, providers, manufacturing, and quality. Demonstrated expertise in patient support disciplines/functions.
• Proven success in leading and managing cross-functional strategic projects with substantial business impact, showcasing the ability to drive organizational change. Exceptional strategic planning, organizational, and communication abilities with a proven track record in problem-solving and escalation resolution.
• Extensive experience in senior stakeholder management, adept at effectively engaging and managing associates across diverse backgrounds and functions within a complex, matrixed organization.
• Strong capability to influence and drive decisions without direct authority, coupled with exceptional communication skills and proficiency in leading meetings with senior management.
• Skilled in developing forward-looking plans and right-sizing programs from launch through Loss of Exclusivity (LoE).Demonstrated ability to anticipate and adapt to market changes and competitive launches, maintaining legal and regulatory compliance.
• Proven experience in driving process standardizatio