City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara is hiring a Manager – Cyber Communications & Security Awareness

This position is fully remote.

Occasional travel is required one to two times a year.

Overview

Role Summary

The Manager – Cyber Communications & Security Awareness will serve as an integral team member helping drive cyber communications and education across the cyber portfolio in a manner that meets Sentara Health requirements. You will have responsibility for helping secure our workforce and driving a stronger security culture. Reporting directly to the Director – Cyber Execution & Operations, you will partner with Cyber Security leaders and team members to help them plan, craft, and distribute their cyber security communications. You will also have responsibility for maturing our existing security awareness and education program into a top-of-class program. This role involves exposure to all areas of our Cyber Security organization as well as regular interaction with various colleagues across Cyber, IT, and the business. People leadership experience required as you will have analysts reporting directly to you.

Responsibilities

As a proven executor who enjoys developing new and innovative ways to approach human risk, behavior change, and communication, you will ensure ongoing operationalization and maturation of both our cyber communications support and security awareness and education programs. You thrive on developing and implementing consistent messaging that is appropriately branded, helping others become better communicators, and developing tools and templates to help team members stay organized and on track. Focusing on people and mitigating human risk is interwoven in all that you do. You are comfortable and experienced in using action and persuasion to drive collaboration, accountability, and on-time delivery.

Cyber Communication Support

As direct manager of the team responsible for helping Cyber Security colleagues plan and create communications, you will ensure you and/or your team will:

• Support the Cyber Security team with all necessary communications including but not limited to project communications, tool or process rollouts/updates, emergency cyber alerts, etc.
• Develop and manage targeted and comprehensive communications plans: Guide identification of messaging needed, applicable stakeholders & audiences, and appropriate distribution channels. Drive creation of publication plan and timing.
• Ensure proper editing and proofing is conducted resulting in consistently professional, easy-to-understand communications that adhere to style guide and branding requirements.
• Track and adapt plans ensuring successful execution.
• Act as Cyber point person for all emergency communications and ensure a process is documented and kept up to date with RACI for on and off hour needs including clearly defined escalation paths.
• Act as primary point of contact between Cyber and Corporate Communications teams.
• Oversee and mature our Cyber SharePoint Online site to become best in class while ensuring proper administration and upkeep.
• Ensure all cyber communications support processes and how-tos are documented and kept up to date.

Cyber Security Awareness & Education

As direct manager of the team responsible for developing and executing the Cyber Security Awareness & Education program, you will ensure you and/or your team will:

• Mature the existing program. Build a yearly plan and have the team successfully execute against it.
• Continuously work with our Cyber team to identify our top risks and the behaviors needed to change to mitigate those risks. Then, execute applicable awareness and education actions to drive necessary change.
• Work with appropriate Cyber team members to identify different roles that require additional or specialized skills-based training to ensure colleagues are equipped to do their jobs safely and securely and ensure your team actions to support.
• Continue to mature high-visibility phishing program and associated metrics.
• Engage our workforce to enable them to exhibit behaviors and skills to make the most of our technology safely and securely.
• Promote how people benefit from security as a foundational program principle.
• Structure the program to be sustainable over the long-term, resulting in a positive security culture in alignment with our organization-wide cultural attributes.
• Work to support a future state where people believe in, value, and prioritize cyber security.

Overarching Team and Program Management

• Define and align analyst roles to efficiently and effectively