Operations Assistant Manager - Housekeeping (FT)

SUMMARY
The Operations Assistant Manager plays an important role in supporting the Executive Housekeeper in maintaining the cleanliness and orderliness of guest rooms and public areas. The Assistant Housekeeping Manager assists in overseeing and managing the daily operations of the housekeeping department of the Resort. This role involves supervising housekeeping staff, ensuring cleanliness standards are met, and working closely with the Housekeeping Supervisors to maintain a high level of guest satisfaction. This role requires strong organizational, leadership, and communication skills, as well as a commitment to upholding the hotel's cleanliness and hygiene standards.

KEY FUNCTIONS AND RESPONSIBILITIES
Housekeeping Supervision:
• Assist in supervising and coordinating the work of the housekeeping team, including room attendants, lobby attendants, and housekeeping supervisors.
• Assist in creating work schedules and assigning tasks to team members.
• Conduct inspections of guest rooms and public areas to ensure they meet cleanliness and maintenance standards.
Training and Development:
• Assist in training and developing housekeeping staff, ensuring they follow established standards and procedures.
• Provide guidance and support for staff, addressing their questions and concerns.
Inventory Management:
• Assist in monitoring and managing housekeeping supplies and equipment, ensuring adequate stock levels.
• Help maintain records of inventory and assist with ordering supplies as needed.
• Ensure that cleaning equipment is in good working condition.
• Assist in control of Lost and Found/Uniform room.
Quality Control:
• Assist in ensuring that guest rooms and public areas meet or exceed cleanliness standards.
• Help address guest complaints or concerns related to housekeeping promptly and effectively.
• Support the implementation and enforcement of quality control procedures.
Guest Services:
• Collaborate with the front desk and other resort departments to ensure guest requests are fulfilled promptly.
• Assist in resolving guest issues and concerns related to housekeeping.
Budget Support:
• Support the Executive Housekeeper in monitoring departmental expenses and working within budgetary constraints.
Staff Management:
• Participate in recruiting, interviewing, hiring and training of housekeeping staff housekeeping staff.
• Help maintain a positive and productive working environment.
• Assist in developing departmental onboarding and training plans, as well as conducting performance reviews and addressing performance issues as needed.
Safety and Compliance:
• Ensure that housekeeping operations comply with safety and hygiene regulations.
• Support the implementation and maintenance of health and safety protocols for the department.
• Assist in training staff in safety procedures and protocols.
Reporting:
• Prepare reports on departmental performance, including occupancy rates, cleanliness scores, and budget adherence.
• Provide reports and updates for the Executive Housekeeper.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

EDUCATION/EXPERIENCE
• Bachelor's degree in Hotel Management or a related field, preferred but not required.
• Valid Michgian Driver’s License and be insurable through GTRS insurance policy
• Prior experience in hotel housekeeping, preferably in a supervisory or assistant management role, preferred but not required.

OTHER SKILLS AND ABILITIES
• Capable of managing a staff in excess of 75 employees.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Knowledge of housekeeping equipment and cleaning techniques.
• Familiarity with hotel/resort management software and systems.
• Ability to work effec