Commercial Parking Manager

Description

UPP Global is a growing full-service parking management company with expertise in all verticals of parking. We are active in 8 states along the Eastern Seaboard with over 300 locations and counting.

Currently, we are seeking a hands-on manager to join our commercial parking management team in Portland, ME

The ideal candidate will have:

· A boots on the ground management style.

· Weekend availability.

· General hand tool knowledge.

· P&L management experience.

· Professional, groomed appearance.

· Valid Drivers License.

JOB SUMMARY:

The Portfolio Manager will maintain the day-to-day functions of multiple accounts and support the Regional Manager with complete oversight of the financial, operational, safety and service-related success within the properties under management. This role will oversee all operations at commercial lots and garages in assigned "designated zone."

DUTIES AND RESPONSIBILITIES:

Performance and Financial Management, Business Controls and System Standards:

• Drive business metrics, ensuring effectiveness, high performance, and compliance.
• Improve financial performance and profitability, positively impacting metrics for claims, customer service, and turnover.
• Perform end-of-month analysis, verifying accurate payroll billback, revenue generation, and correct attribution of expenses.
• Stay informed and versed in contractual agreements, recognizing opportunities for maximization.
• Assist with payroll, implementing controls for scheduling, overtime, tip reporting, and timekeeping.
• Effectively utilize standardized business systems by UPP Global, ensuring compliance with policies and procedures to complement client service standards.
• Ensure consistent delivery of the guest service experience.
• Work with the Regional Manager and talent to forecast and plan for seasonal business variances, ensuring proper staffing levels.

Safety and Security Compliance:

• Understand and follow safety and security procedures.
• Practice preventative safety procedures set forth by UPP Global.
• Report all accidents and incidents to the Regional Manager immediately.
• Use only equipment trained to use and operate all equipment safely.
• Report potential high-risk areas and safety concerns to the Regional Manager.

Claims and Risk Management:

• Ensure timely and accurate reporting of claims, cooperating with the Risk Management department to resolve claims.
• Follow procedures for reporting on-the-job injuries and work with Human Resources and leadership to manage worker’s compensation cases.

Operational Oversight and Leadership:

• Supervise day-to-day operations, providing oversight and direction to employees in each location in accordance with organizational policies and procedures.
• Set a clear mission for staff daily, organizing activities and assigning responsibilities for productivity and full coverage.
• Think strategically and lead teams effectively.
• Provide performance feedback through recognition, rewards, training, and disciplinary action with the assistance of Human Resources when necessary.
• Maintain employee work schedules, including assignments, job rotation, training, paid time off, absenteeism coverage, and overtime scheduling.
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Coach, mentor, and develop staff in all areas, overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees, delegate duties, expect accountability, and provide regular feedback.
• Ensure a safe, secure, and legal work environment.

Client Relationship and Business Development:

• Assist the company in prioritizing sales activities and meet with prospective clients.
• Maintain relationships with present and past clients to obtain references and leads for new opportunities.
• Monitor the market for new builds and opportunities to upgrade current services.
• Identify, pursue, and secure business development opportunities, generating proposals professionally and timely.
• Travel to prospective markets to survey properties and report on potential opportunities.
• Build sales proformas and present them during financial reviews, monitoring trends to increase sales and reporting to leadership.

Requirements

NOTE: The physical demands described here are representative of those that must be met b