Customer Success Manager

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity

Future focused and always one step ahead!

Digital solutions and digital platforms are the key drivers for future growth. The Realytix Zero is a worldwide scalable Automated Underwriting Technology Platform comprising of rules and pricing engines to digitize & automate the underwriting of single risk business based on self-configuration for our business owners. The highly motivated team consists of colleagues with a broad range of know how – Underwriters, IT Developers, Pricing experts, Actuaries, IT Platform Architects and Data Engineers apply agile methodologies.

The Realytix team was built in the German headquarter in Munich and has grown further internationally in US. The Customer Success Manager is expected to assure and support high quality product implementation including analysis & reporting and support the execution of market strategies to fortify the overall product strategy in the North American region. This role will consult with our internal and external clients in the digitization of new or existing insurance or reinsurance products. The incumbent will support the business development and gather requirements for new platform features from the business and client perspective. The individual is expected to be able to influence technological platform developments and communicate those actively both internally and externally.

Responsibilities         

• Lead the development and continuous enhancement of the US customer success strategy, ensuring alignment with business goals and client expectations.
  • Own end-to-end client onboarding, including discovery workshops, requirements capture, solution design, platform configuration, UAT coordination, go-live readiness, and post-launch stabilization.
  • Establish and maintain proactive mechanisms for monitoring customer satisfaction, identifying trends, and implementing data-driven improvements.
• Independently manage and deliver complex implementation projects, from PoC workshops through full deployment, ensuring superior client experience and timely execution across multiple stakeholders.

• Identify and pursue strategic business opportunities with existing clients, acting as a key relationship manager across internal and external stakeholders (Insurers, MGAs, Munich Re Group Companies).
  • Lead initiatives to digitize underwriting workflows by translating business rules, pricing logic, and operational requirements into scalable platform configurations and implementation plans.
• Collaborate with Business Development (BD) Managers to co-develop tailored client value propositions, taking ownership of sales pitch preparation and delivery, and driving client engagement strategies.
• Serve as a strategic advisor to clients during implementation and operational phases, proactively identifying opportunities to scale business volume and improve platform utilization.
• Monitor and analyze the effectiveness of sales strategies, providing actionable insights and recommendations to BD Managers based on implementation outcomes and client feedback.
• Demonstrate deep understanding of platform capabilities, bridging business and technology perspectives to influence platform development and innovation.
• Actively lead cross-functional collaboration with client teams (e.g., Underwriting, Actuarial, Contract Writers), supporting BD strategy execution and contributing to the success of the Americas Team.
  • Facilitate knowledge exchange with innovation and product development teams across the Munich Re ecosystem to bring forward relevant solutions.