Attendance Manager - Airport Customer Experience Administration

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Operations Administration team within the Customer and Operational Excellence organization supporting Airports, Contact Centers, and Inflight Dining Operations. You will lead transformative initiatives that strengthen workforce reliability and elevate customer service by fostering a culture of accountability and supportive engagement. Apply structured planning and advanced analytics—including AI-driven methodologies—to optimize attendance management and lost time processes, while driving continuous improvement through innovative, centralized strategies. This role empowers you to shape the future of operations administration at American Airlines through collaboration, best practices, and forward-thinking solutions.
• The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certain non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Drive operational excellence while maintaining a safety-conscious environment that ensures employee and customer well-being.
• Apply structured planning and leverage data, analytics, and AI-driven insights to optimize attendance management, scheduling, and lost time processes.
• Collaborate with operational leaders, union partners, HR, and Labor Relations to implement centralized strategies and drive continuous improvement.
• Ensure compliance with corporate policies, procedures, and union agreements while understanding how corporate initiatives apply locally.
• Produce station-specific reporting and analyze performance data to identify opportunities for improvement.
• Engage frontline team members to improve attendance and support overall station performance.
• Serve as a safety advocate by proactively identifying and addressing concerns, conducting audits, observations, and root cause investigations to ensure reliability.
• Establish team and individual goals aligned with company objectives, and coach frontline team members to develop skills, elevate customer service, and embrace company culture.
• Build strong, respectful relationships that foster integrity, compassion, and collaboration across teams and stakeholders.
• Allocate resources effectively and provide support to enable safe, efficient achievement of operational goals.
• Promote clear communication and teamwork across departments to achieve shared objectives.
• Embrace and model core values such as passion, commitment, reliability, and positivity in all interactions.
• Ability to work flexible schedules and travel as needed to support operational priorities.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree
• Previous airport customer service experience
• 2 years' experience leading others
• Knowledge of company policies, procedures, and functional automation applications

Skills, Licenses & Certifications

• ​​Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Critical thinking ability - using logic and reasoning to identify the strengths an