Senior Manager, OCAO - (25-CAO-105000-005)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job.  Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.  This job description is not a “contract” between the employee and the Authority.  The job duties and essential functions may be changed at the discretion of the General Manager.

 

General

 

Job Title: Senior Manager, OCAO Job Code: OA0465 Supervises Directly: No     New or Revised: New Regular or At-Will: At-Will Date Last Revised: 2/28/2025 Exempt or Non-Exempt: Exempt Compensation Approval Signature:   Union/ Non-Union: Non-Union Department Name and Division:  CAO-Central Administration Salary Schedule:  Executive Grade Cost Center Code:    105000 Grade: ESSA Essential Position: No Reports To: Chief Administration Officer and Executive Vice-President EEO Code: Officials and Administrators Work Format Hybrid

 

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

 

Role Description:

The Senior Manager, Office of the Chief Administration Officer, is responsible for the assessment, development, implementation and evaluation of service management and performance improving initiatives within the Administration cluster. Focus is on programs and initiative with an emphasis on improving the service efficiency and cost effectiveness of the core responsibilities for the Administration cluster which include the departments of Strategy & Performance, Customer Care, Occupational Safety and Health, Security, Facilities, Fleet, and Emergency Management. These departments include Authority-wide support services to improve internal controls, transparency and accountability. The successful candidate will be a team player, highly motivated, problem solver, results oriented, and able to work independently with minimal supervision.

 

Essential Duties & Responsibilities:

Cluster Project Management:

• Leads programs across the Administration Cluster (ex. Succession planning – critical roles, tenure of key talent, essential learning and development where additional support is needed, OCAO cluster dashboard development and deployment; Service delivery improvements across Shared Services, Meter Operations initiative to improve accuracy, performance, cost,)
  • Deployed on a need basis to take on specific assignments 
• Provides executive support and hands on assistance in driving progress and cross functional collaboration on Administration Cluster specific projects
• Stay abreast and inform Leadership of project related risks in real time; coordinates resolution of risks and gaps pertaining to Administration Cluster initiatives and projects. 

 

Stakeholder Engagement:

• Establish touchpoints with all relevant stakeholders to track and provide support on programs to ensure deliverables are met. 
• Interface with Department Leads and staff to identify, address, and resolve cross-department issues, and monitor and mitigate risks
• Seamlessly interface with the management team of the Authority’s operating and administrative departments to facilitate and coordinate the design, implementation, and evaluation of initiatives, particularly regarding administration services.
• As directed, represents CAO in meetings with stakeholders to review and resolve issues on behalf of the CAO. 

Operational Management:

• Provides executive support and hands on assistance in matters pertaining to Administration, additional support requirements and mitigation of performance gaps. 
• Assists i