Global Partner Event & Experiences Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a Partner Event & Experiences Lead to join our Global Partner GTM team. We are looking for a leader with the passion and creative vision to bring our partner brand promise to life in our events and experiences—one of our most crucial touchpoints. You will evolve our partner event experiences - from Partner Kick Off, our annual flagship event with 1K+ partner in-person attendees and 2K+ virtually, to our Global Partner Executive Summit, to a variety of other event moments throughout the year (Awards, Partner Advisory Councils and more). 

What you get to do in this role:

• Vision, evangelize and bring to life a new era of experiences for our portfolio of events. 
• Serve as a trusted partner to our SVP and ACE leadership team - working hand-in-hand to reimagine and uplevel the experiences we deliver whilst managing costs.
• Manage and inspire a team of creatives and agency partners to execute world-class events that surprise and delight our customers, employees, and community members.  
• Dream up big ways to bring our industry-leading solutions and inspiring customer stories to life in impactful and immersive ways across all touchpoints (in the keynotes, in venue signage, on the expo floors, etc.). 
• Define an overarching creative strategy, calendar and roadmap for how we approach events - what we want attendees to think/feel, the tone of our communications, etc. 
• Guide marketing contractors on the development of all communications surrounding the event - from pre-event comms to registration to post-show follow-ups, tracking and performance. This is a critical component of this role.

Qualifications

To be successful in this role you have:

• A minimum of 10 years of experience in the event industry – with at least 5 years of working on large-scale events, ideally some experience with best-in-class experience in the technology space
• Ability to think strategically but execute tactically.
• Exceptional ability to lead, influence, and work across organizational boundaries with a consistent history of cross-functional collaboration.
• Proven ability to lead by example and consistently inspire creative colleagues to create differentiating, pioneering ideas that conceptualize world-class solutions. 
• Obsessed with finding the inspiring truths that lead to creative thinking that solves creative problems and propels our events into the future. 
• Strong presenter with an ability to sell creative thinking and ideas across the organization and with senior-level executives. 
• Must be a believer in the power of brand - and the importance of applying the brand consistently across all customer touchpoints, including those associated with events. 
• A curious learner with a growth mindset and an ability to quickly absorb information and learn on the job. 
• Experience working quickly and nimbly under pressure. 
• Impeccable attention to detail across all aspects of the event experience. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, co