Head of Global Capability Management Center of Excellence

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Job Description

About the role:

We’re looking for a forward-thinking, execution-oriented Global Capability Model (GCM) Leader to shape the future of Takeda’s enterprise operations across core functions critical to the pharma and life sciences industry. This is a high-impact opportunity to drive transformation at scale—translating strategy into measurable outcomes that improve how we operate, serve patients, and compete globally. In this role, you’ll elevate GCM into a strategic enabler of growth by generating operational insights that strengthen Takeda’s operating model and by building a scalable, next-generation capability across global hubs. You’ll bring together world-class talent, automation, and partner ecosystems to improve cost, speed, and quality—creating a model that can expand and adapt as the business evolves.  You’ll also help to build and inspire a multinational network of global capability centers. This includes creating and delivering frameworks and toolkits for Global Capability evaluation and implementation across all business units and functions at Takeda.   As a member of the Enterprise Transformation Office leadership team, you’ll help define how Takeda evolves this capability and ensure it directly supports our ability to deliver against key performance indicators and strategic priorities.

How you will contribute:

• Set enterprise-wide hosted services vision with executive teams.
• Provide credible thought leadership and influence senior stakeholders.
• Make high-stakes decisions (e.g., insource/outsource).
• End-to-End Operating Model & Process Transformation.
• Promotes a values‑driven, inclusive, high‑performance culture across all GCM sites, in alignment with Takeda's leadership behaviors.
• Responsible for creating, maintaining and optimizing frameworks. and/or toolkits to help TET implement GCM approaches within their own org and fit into the global enabled systems.
• Drive cross-functional process transformation (Finance, HR, IT, Procurement, Supply Chain, Commercial Ops, R&D support).
• Design value streams that break silos and deliver measurable outcomes.
• Build strategy and operating/support model for multiple Global Capability Centers (GCCs) integrated with global process owners.
• Standardize and digitize through shared services, CoEs, and automation.
• Optimize delivery network for cost/service; co-locate activities across markets/regions/functions.
• Leads an ongoing, data‑driven approach to workforce planning across the Global Capability Centers, ensuring optimal sizing, skill mix, location strategy, and cost structure.
• Create roadmaps to recruit/retain skills and grow teams; establish enabling workstreams (TA, development, procurement, ways of working).
• Partner with digital/technology leaders to identify and scale automation.
• Drive year-on-year service improvement, reporting/analytics, KPI alignment and accountability.
• Ensure compliance via monitoring, accuracy, policy/procedure adherence, and continuous improvement insights. 

Preferred Qualifications:

• 15+ years in GCM, global capability centers, or enterprise transformation with a strong foundation in process excellence, global talent management and delivery, and stakeholder engagement.
• Strategic enterprise thinker and partner to the business with a global, solutions-oriented mindset.
• Proven track record of driving business growth and transformation.
• Agility and responsiveness to changing business environment.
• Strong leadership skills with the ability to motivate and inspire diverse, global high performing teams.
• Deep understanding of global business services and data & digital technologies.
• Strong financial acumen and ability to manage budgets effectively.
• Ability to navigate complex organizational structures and build strong relationships with stakeholders.
• Leading global business services or shared services organizations.
• Transformation and change management of large enterprise initiatives.
• Managing large-scale programs.
• Driving process improvements and operational efficiencies Implementing data and digital solutions.
• Managing cross-functional t