Director, Software Engineering

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As the Director of Engineering for Search, you serve as the strategic architect behind the discovery engine that powers the world’s most critical agreements. By bridging the gap between robust distributed infrastructure and advanced ML features, you ensure that millions of users can instantaneously extract intelligence and value from their vast repositories of contracts. You drive business growth by transforming Search from a utility into a competitive advantage, collaborating closely with applied scientists and directly impacting the scalability of our entire platform.

 

This position is a people manager role reporting to the VP of Engineering, AI.

 

Responsibility

• Own the strategic roadmap and execution for Docusign’s search infrastructure, ensuring the platform is scalable, resilient, and capable of indexing millions of global agreements

• Lead and scale a high-performing, geo-distributed engineering team, fostering a culture of technical excellence while mentoring future leaders within the organization

• Drive operational excellence and system performance by optimizing indexing latency, search relevance, and efficiency across multiple cloud providers

• Collaborate with Product, UX, and ML teams to translate complex customer discovery needs into intuitive, secure, and robust search experiences

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Computer Science, Engineering, or a related technical field

• 12+ years of experience in software engineering leadership, specifically managing teams focused on large-scale distributed systems

• Experience with Elasticsearch, including cluster tuning, index design, and scaling search workloads in a production environment

• Proven track record of delivering search-related infrastructure or features that handle high-volume data ingestion and complex retrieval requirements

• Experience collaborating with ML teams to integrate models which improve search relevance and ranking

• Experience with cloud-native architecture (AWS, Azure, or GCP) and managing the total cost of ownership for massive search clusters

 

Preferred

• Excellent communication skills with the ability to translate complex search metrics (e.g., NDCG, latency percentiles) into clear business outcomes for executive stakeholders

• Master’s degree in Computer Science or a related field with a focus on Information Retrieval or Distributed Systems

• Experience implementing vector databases for multimodal search

• Background in LegalTech or FinTech, specifically working with OCR, unstructured document indexing, or contract lifecycle management (CLM)

• Experience in a reporting structure where you have successfully managed managers or multiple high-impact engineering pods

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $202,100.00 - $299,625.00 base salary

 

Washington, Maryland, New Jersey and New York (including NYC metro area): $202,100.00 - $299,625.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for va