Exemption Status:

United States of America (Exempt)

$102,260 - $140,608 - $178,955

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

The CCO Strategic Projects & Vendor Manager works within the Customer Contact Operations (CCO) department to provide CCO vendor management, new business service development, project planning, project management and project governance. The position works in partnership with enterprise-wide functional leaders, stakeholders and project team members to manage complex business projects across MedImpact’s Commercial, Medicare Part D program, Medicaid program, and the public federally-facilitated or state-based marketplace exchange programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Evaluates potential provider's services, reputation, resources and expertise through the Request for Information (RFI) and Request for Proposal (RFP) process.  Ensures that selected vendors support the Company's business objectives.

• Handles contract negotiations; prepares and provides statement of work “SOW” and service level exhibits to the Contracts Management department.  Works closely with Contracts Management to approve contracts.

• Manages external vendor relations for all lines of business within Customer Contact Operations.

• Serves as the liaison between vendors and internal stakeholders (Formulary, Health Services, Business Validation, Government Programs & Services, supporting our Contracts and Procurement team). 

• Ensures vendors are performing in-line with expected contractual service levels and related performance guarantees.

• Identifies and implements continuous efficiencies associated with vendor product or service fulfillment.

• Leads the efforts of multi-disciplinary project teams through various stages of the vendor and project development lifecycle, including vision and scope, required analysis and partnership with various departments throughout the duration of projects.

• Reviews project proposals and plans to determine timing of deliverables, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available resources to various phases of projects; establishes work plans, schedules, resources for each phase of projects; coordinates and arranges for recruitment or assignment of project personnel.

• Communicates with project staff to outline work plan, assign duties, responsibilities, and scope of authority. Coordinates and interfaces with other departments to secure project team resources.

• Responsible for completeness of project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.

• Manages project progress by establishing regular meetings scheduled with project teams. Assesses project progress versus milestones and identifies areas of potential concern in adequate time in order to mitigate risk.

• Creates and communicates status reports for management, clients and key stakeholders.

• Develops new service offerings within CCO, including new process development, organization, communications while leading the execution across Customer Contact Operations.

• Identifies and implements continuous process improvement as well as operational efficiencies.

• Supports project through project close out