Become a part of our caring community and help us put health first
 

The Senior Vendor Management Professional works as liaison between vendors and organization. The Senior Vendor Management Professional’s work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Vendor Management Professional works as liaison between vendors, internal business owners, contracting, risk, and compliance teams. As part of the Humana Military Contract Management team, this position builds and maintains positive relationships with both vendors and Humana Military business areas.

KEY ACCOUNTABILITIES

• Own relationship management and governance programs for assigned vendors, driving accountability and operational excellence. 

• Monitor assigned vendors performance through Key Performance Indicator (KPI) analysis to identify risks, compliance gaps, and improvement opportunities.

• Analyze performance trends and partners with vendors to implement proactive solutions and process improvements.

• Guide business units in developing and submitting vendor corrective action requests.

• Manage the corrective action process from vendor issue identification through resolution and closure.

• Facilitate cross-functional meetings between operations and vendor teams to ensure contractual compliance and performance standards. 

• Develop vendor Statements of Work and participate in proposal review and vendor vetting activities.

• Track process improvements across multiple business areas and vendors; identify trends, opportunities for process changes and improvements, and provide strategic recommendations.

• Provide risk assessments and mitigation strategies to internal stakeholders for informed decision-making.

• Document vendor issues and maintain comprehensive resolution tracking and reporting. 

This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description.  The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives.

Use your skills to make an impact
 

Required Qualifications

• Four (4) or more years of vendor management experience to include experience in writing process improvement documents (i.e. Statements of Work (SOWs), Policies & Procedures (P&Ps), and Standard Operating Procedures (SOPs))  

• Three (3) years of experience managing corrective action plan processes, including root cause analysis and vendor implementation oversight 

• Three (3) years of experience in healthcare, health insurance industry and/or DOD contracting 

• Familiarity with Subcontract terms and conditions 

• Strong analytical and communication skills with the ability to present complex information to stakeholders 

• Excellent problem-solving and conflict resolution skills with detailed-oriented approach 

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

• Experience with performance metrics and Service Level Agreements (SLAs)

• Proven facilitation skills and ability to manage multiple priorities independently

• Our Department of Defense Contract requires U.S. citizenship for this position

• Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)

• HGB is not authorized to do work in Puerto Rico per our government contract.  We are not able to hire candidates that are currently living in Puerto Rico

Preferred Qualifications

• Vendor contracting experience

• Bachelor’s Degree

• Experience with TRICARE policies and/or the military health care delivery system

• Certification with Six Sigma and/or the Project Management Institute

Additional Information

Work Style: Remote

Work at Home/Remote Requirements 
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership