Director, Technical Program Management

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

We are looking for a Director, Technical Program Management with a passion for leading other program managers, improving how complex work gets done, and driving revenue‑critical programs across Crunchyroll.

This highly visible leadership role sits in Engineering: Technical Program Management and is the TPM leader for the Service Monetization portfolio, partnering closely with Product, Engineering, Design, Data, CX, Finance, Legal, and Marketing.

You will:

• Own the end‑to‑end TPM strategy and operating model for Service Monetization across the areas listed above.

• Lead and develop a team of Technical Program Managers supporting this portfolio, while directly sponsoring the most critical cross‑functional initiatives.

• Improve time‑to‑market and launch predictability by enforcing rigor in planning, scope and change control, decision making, and stakeholder alignment across functions.

While the primary focus is Service Monetization, this role will also support other Product initiatives across various Engineering pillars.

Key Responsibilities

• Leading portfolio planning and governance
  • Drive quarterly and annual planning for Service Monetization teams, aligning to business objectives.
  • Maintain an integrated program roadmap and timelines, including rollout strategies and Go/No‑Go plans for major launches and migrations.
• Scaling execution quality
  • Promote and evolve Technical Program processes to enable closer synchronization between TPM, Engineering, Product Management, Product Design, and other company lines of business.
  • Maintain standardized program artifacts and expectations for TPMs: program dashboards, timelines, risk registers, change logs, communication plans, and rollout playbooks.
  • Tackle known execution pain points, including examples like mid‑quarter injections, late scope growth, and unclear ownership, by strengthening intake, change management, and decision rights across the portfolio.
• Leading people and developing leaders
  • Hire, manage, and mentor a team of Technical Program Managers supporting Service Monetization initiatives, building a bench of program leaders who can run complex cross‑team efforts end‑to‑end.
  • Provide coaching on program design, stakeholder management, communication, and risk management to raise the overall TPM bar across the organization.
• Driving cross‑functional alignment and communication
  • Set and enforce communication standards: program dashboards, bi‑weekly rollups, Slack updates, and program reviews that keep executives and stakeholders aligned without surprises.
  • Partner with Product and Engineering leads in Service Monetization to ensure every major initiative has a clear owner, decision forum, and escalation path from inception through launch.
  • Remain hands‑on as a lead TPM for a subset of the most strategic or at‑risk programs in the portfolio.
• Managing risk, quality, and outcomes
  • Proactively identify and mitigate program risks, remove blockers, and escalate early when decisions or trade‑offs are needed.
  • Ensure TPMs are tracking and reporting on outcomes and success metrics for major programs (e.g., conversion lift, churn reduction, payment success rates, launch stability)—not just reporting delivery dates.

In the role of Director, Technical Program Management, you will report to the VP, Technical Program Management. We are considering applicants for the location of Los Angeles.

About You

We get excited about candidates, like you, because you have...

• 12+ years experience in technical program management within software development teams, including significant experience in subscriptions and payments (first‑ and third‑party) services platforms and/or acquisition experiences.
• 3+ years of people management experience leading Technical Program Managers or similar program leaders in a high‑growth or complex product organization.
• Proven track record of leading large, complex programs that deliver technical solutions across multiple project teams, ideally in the payments, checkout, or subscription domains.
• Strong understanding of