Sr. Manager, Engineering Operations

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a seasoned Senior Manager to lead and support the operational health, performance, and maintenance of our Optical Transport Network infrastructure. This role will be responsible for managing a team of 8–10 highly skilled network engineers, ensuring 24/7 availability of high-capacity transport services across our national and regional networks.

The ideal candidate will bring a strong background in transport technologies (DWDM, ROADM, OTN, SONET/SDH), solid experience in network operations, and a leadership style that fosters accountability, collaboration, and technical excellence.

Job Description

Key Responsibilities:

• Team Leadership: Manage, mentor, and develop a team of 8–10 network engineers responsible for day-to-day operations of the optical transport network.
• Operational Excellence: Oversee and drive resolution of complex transport network issues, including escalations and post-incident reviews.
• On-Call Support: Participate in an on-call rotation and provide after-hours leadership support during critical incidents and network events.
• Performance Monitoring: Ensure proactive monitoring and maintenance of optical network elements to support optimal uptime and performance.
• Vendor Management: Coordinate with vendors and OEMs for issue resolution, software updates, and lifecycle management of network equipment.
• Process Improvement: Develop and implement operational procedures, playbooks, and automation strategies to improve network reliability and reduce mean time to resolution (MTTR).
• Project Leadership: Collaborate with planning and engineering teams to support network upgrades, expansions, and optimization projects.
• Compliance and Reporting: Ensure team activities are compliant with internal policies, industry standards, and regulatory requirements. Provide regular metrics and reporting to leadership.

Technical Expertise:

• 10+ years of experience in network operations, with at least 5 years in optical transport technologies (DWDM, ROADM, OTN, SONET/SDH).
• Deep understanding of optical transport systems from major vendors (e.g., Ciena, Infinera, Nokia, Cisco).
• Strong knowledge of Layer 1/2 networking concepts, fiber infrastructure, and transport protocols.
• Experience with network monitoring and performance tools (e.g., NMS, EMS, OTDR, SNMP-based systems).

Leadership & Operational Experience:

• Proven experience managing and developing high-performing technical teams in a 24/7 operational environment.
• Demonstrated ability to lead incident response, root cause analysis, and post-mortem reviews.
• Experience managing vendor relationships and driving accountability for SLAs and support escalations.
• Strong project management skills with the ability to prioritize and execute multiple initiatives simultaneously.

Soft Skills & Education:

• Excellent communication and interpersonal skills, with the ability to collaborate across engineering, planning, and executive teams.
• Strong analytical and problem-solving abilities with a proactive, detail-oriented mindset.
• Bachelor’s degree in Electrical Engineering, Computer Science, or related field (Master’s preferred).
• Industry certifications (e.g., CCNP, JNCIP, MEF-CECP) are a plus.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Action Planning, Operational Plans, Operations Management, People Management, Strategic Direction

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