Human Resource HR Generalist

Company Description

About KIPP Team and Family

KIPP TEAM & Family is our network office that includes support teams - such as Leadership Development, Recruitment, Advocacy, Facilities, Finance, HR and more - dedicated to empowering our schools and ensuring the success of KIPP students throughout New Jersey and Miami. Our schools are part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. The first KIPP New Jersey school opened in Newark in 2002 and since then our school network has expanded to educate 8,135 students in grades K-12. By 2027, KIPP New Jersey will provide a world-class education to over 10,300 students across Newark and Camden. To learn more, visit www.kippnj.org.

In 2018, we grew our KIPP community in response to a need for high-quality school options for students in Greater Miami’s Urban Core communities. That led to the creation of KIPP Miami, which currently educates more than 1,000 students in four schools, with plans to reach 5,800 students by 2025. By offering highly effective educators with strong bonds to families, more time in school learning, services that support a variety of student needs, and a culture focused on achievement, our students in New Jersey and Miami are on the path to and through college, career, and choice-filled lives.  

Job Description

What you should know: 

The KIPP TEAM and Family Human Resources Generalist will deliver high touch customer service providing day-to-day administrative and operational support to the KIPP New Jersey and KIPP Miami network. This role is responsible for, including but not limited to, day-to-day benefits administration – employee communication and ongoing support, audit and compliance support, general human resources and school support and special projects. This role will work closely with all members of the Human Resources and Payroll team.

What you'll be doing:

General HR Support

• Provide HR mail administration – distributing (scanning, faxing, delivering) mail to appropriate team members.
• Provide back-up, cross-functional support across the human resource team, as needed.
• Maintain human resources information system records and employee personnel files, as required.
• Support with management and communication related to employee onboarding and new staff orientation

Stakeholder Management

• In collaboration with the HR Team, hold monthly office hours at all schools and the home office to provide in-person support and check-ins to all employees. Report findings and areas of improvement for increased engagement.
• Make recommendations and assist with maintaining all human resource team outward-facing documentation related to all benefits programs for easy self-service for all stakeholders (HR Wiki, Zendesk Macros, Zendesk Help Center articles, ADP, KIPP TEAM and Family Benefits Site, etc.) for increased engagement.
• Manage and assign HR Helpdesk (Zendesk) inquiries to appropriate team members. Review and respond to inquiries daily.

Full-cycle Benefits Support

• Serve as the primary regional point of contact for employee benefits support, including new hire enrollments, employee changes and life events and general benefits inquiries.
• Primary regional liaison between our employees, HRIS and all benefits vendors.
• Oversee and manage the enrollment and benefits change process for all eligible employees. Review and approve all required documentation for employee life events and dependent changes.
• In working with the HR team, make recommendations to create and maintain employee marketing materials and ensure internal and external resources are updated and refreshed on a quarterly basis.
• In partnership with the HR team, serve as primary support in organizing and planning of benefits-specific events and information sessions such as open enrollment and new staff orientation.
• Provide technical support and liaise between our employees and our vendors. Support includes, but not limited to troubleshooting on an employee’s behalf, reaching out to vendors after researching on our end provides no answers, employee navigation support, and assisting the HR Generalist with system testing due to upgrades or system changes. Benefits management systems include, but not limited to:
  • Core health insurance systems – Medical, dental, vision
  • Retirement systems – NJ Pension and 403b
  • Ancillary benefits systems – Life insurance and other voluntary & supplemental benefits
• Identify and report any HRIS system updates and configuration changes that may impact efficiency and the self-service employee experience for all