Summer 2025 Internship - Associate Digital Marketing Specialist (Online)

Job Description

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone.

Growth Product Intern Program
The Growth Product team at Zendesk is dedicated to enhancing customer experiences by influencing conversion rates, trial engagement, expansion, and retention. We prioritize data-driven decision-making and foster open communication, creating an excellent environment for individuals eager to learn and make meaningful contributions.

Our Growth product Summer Internship offers a unique opportunity to work on impactful features, learning & applying your skills in real-world product scenarios

This 9-week program, beginning in June 2025, is based in our San Francisco office, located in the heart of the downtown financial district.

What You’ll Experience
As an intern, you’ll join a cohort of like-minded peers and receive guidance from experienced product managers dedicated to supporting your growth. Your support team will include your manager, a peer buddy, and a senior mentor (Director+), providing you with personalized feedback and career development.

This is a great chance to build your professional network, gain hands-on experience, and lay the foundation for a successful product career. You’ll also enjoy competitive compensation, benefits, and an end-of-program bonus to recognize your hard work. Plus, team lunches and unlimited snacks make the experience even sweeter!

Who We’re Looking For
This program is ideal for rising undergraduate seniors (graduating May/June 2026) pursuing degrees in Business, Computer Science, Marketing, Communications, Program Management, or related fields. We’re seeking enthusiastic, motivated individuals ready to make an impact.

Important Details

• Program Dates: June 16 - August 15, 2025

• Location: San Francisco office (Monday-Thursday in-office, WFH Fridays)

Join us for an unforgettable summer where you’ll gain practical experience, grow your skills, and make lasting connections—all while contributing to meaningful work at Zendesk.

What you’ll be doing 

Within the Growth function, we have 1 role:

• Product manager intern

As one of our Product Manager intern, your key responsibilities may include the following:

• Market Research: Conduct research to identify growth opportunities and analyze competitor strategies.

• User Feedback: Collect and analyze user feedback to understand needs and pain points.

• Product Development: Assist in defining product requirements and work with engineering and design teams.

• A/B Testing: Design and implement experiments to evaluate new features and optimize user experience.

• Performance Metrics: Track and report on key performance indicators (KPIs) related to user acquisition and retention.

• Cross-Functional Collaboration: Work with marketing, sales, and support teams to align on growth initiatives.

• Documentation: Maintain documentation of product features and testing results.

• Strategic Initiatives: Contribute to strategies for market expansion and identify potential partnerships.

• Learning: Stay updated on industry trends and seek mentorship to enhance product management skills.

• Customer Journey: Assist in mapping the customer journey and improving onboarding processes.

Who You Are:
We are looking for passionate, creative, and proactive interns who are eager to learn and contribute to a dynamic team. 

Minimum Requirements:

• Currently pursuing a bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field with planned graduation in Winter 2025 or Spring 2026

• Positive attitude with a product mindset

• Desire to learn new things quickly and willingness to lea