New Balance NA / Customer Support with High Level of English

<h3></h3><h3><strong>Who We Are </strong></h3><p>CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. </p><p> <br/>Our Client  </p><p>New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. </p><p>We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience." </p><p> </p><h3>  <br/><strong>What’s your Mission? </strong> </h3><ul><li>Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally. </li></ul><ul><li>Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. </li></ul><ul><li>Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. </li></ul><ul><li>Product expertise: Develop a deep understanding of our client's products and services. </li></ul><ul><li>Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. </li></ul><ul><li>Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. </li></ul><p><strong>Requirements</strong></p><h3>Your Experience, Our Future </h3><p></p><ul><li>Excellent Communication: Fluent in English with exceptional grammar and spelling. </li></ul><ul><li>Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. </li></ul><ul><li>Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. </li></ul><ul><li>Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. </li></ul><ul><li>Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.  </li></ul><p><strong>Benefits</strong></p><h3>Your Benefits Package </h3><ul> <li> <strong>Start Date: </strong>31st of January</li> <li> <strong>Contract:</strong> Temporary (3-month contract with 1-month probation period) </li> <li> <strong>Position: </strong>Customer Support Agent</li> <li> <strong>Hours: </strong>30 h/week</li> <li> <strong>Work Schedule: </strong>Monday to Sunday rotative schedule from 3:00pm to 12:00am</li> <li> <strong>Salary: </strong>13.843€ gross per year</li> <li> <strong>Holidays: </strong>24 calendar days / 2 accrued days per month</li> <li> <strong>Work Model: </strong>Hybrid (4 days per month at the office)</li> <li> <strong>Training: </strong>2 weeks of office based training, Monday to Friday from 3:00pm to 10:00pm</li> <li><strong>Office Location: Barcelona (La Sagrera) </strong></li> </ul><p> </p><h3>Additional Perks: </h3><ul> <li>Career Growth: Ongoing training and development. </li> <li>Well-being Support: Confidential counselling and resources. </li> <li>Perks &amp; Discounts: Exclusive offers and rewards. </li> <li>Health Benefits: Discounted health insurance. </li> <li>Skill Development: LinkedIn learning and certifications. </li> <li>Referral Program: Bring a friend and get a referral bonus. </li> </ul><p> </p><p>Let's chat about your future at CPM International! </p><p></p>