Patient Arrival Specialist, Sr

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

· Comprehensive health benefits that start day 1

· Student Loan Repayment Assistance & Reimbursement Programs

· Family-focused benefits

· Wellness incentives

Ongoing mentorship, development, leadership programs...and more

 

8:30a-5p   /   Full Time   /  40hrs

Description

We're seeking a Patient Services Coordinator to provide excellent customer service to patients while welcoming and checking them in for appointments.

 

JOB DESCRIPTION:

• Serves as the team lead, collaborating cross functionally with patient care coordinators and other support roles
• Acts as main point of contact for patient financial concerns and works closely with financial counselors regarding financial concerns and workflows
• Communicate with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider
• Follow approved standard operating procedures to complete technical and administrative functions

MINIMUM QUALIFICATIONS:

• Minimum 5 years of customer service experience, Healthcare or customer service industry experience preferred
• This position is ideal for someone who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment
• This role requires computer skills and comfort with navigating multiple applications simultaneously
• Must have demonstrated leadership potential in previous roles

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.