PATIENT ACCOUNT REP I

Overview

 

 

 

Patient Account Representative, Oak Ridge Breast Center

Full Time, 80 Hours Per Pay Period, Day Shifts

The Oak Ridge Breast Center is committed to helping women detect and begin treatment for breast cancer in its earliest stages. Serving the community since 1984, the Center is the only mammography provider in the Oak Ridge area that offers a complete range of breast health services, bone density screenings, and the very latest technology.

 

Accredited by the American College of Radiology in every modality, Oak Ridge Breast Center is proud to offer registered, experienced, dedicated, and compassionate technologists, and boasts a perfect FDA inspection record.

The Oak Ridge Breast Center is a Designated Comprehensive Breast Imaging Center by the American College of Radiology’s Commission on Quality and Safety and the Commission on Breast Imaging. We are one of an elite group of centers in Tennessee to have received this distinction.

 

We’re proud to be a member of Covenant Health, our region’s top-performing healthcare network.    

 

Position Summary:  

This position has the responsibility of working patient accounts as defined by the department established policies and procedures under the Manager and Supervisor within the department. Specifics and volume of work is defined by the functional area within the Business Office that the employee is assigned. All work shall be completed in a timely and accurate manner.

 

Recruiter:

Susanna Mcguinn ||smcguinn@covhlth.com || 865-374-5377

 

Responsibilities

Integrity

• Assists Supervisor to recognize and identify issues pertaining to the working of accounts.
• Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the revenue process.
• Demonstrates knowledge of State and Federal regulations, HIPAA guidelines, HCFA guidelines, TennCare guidelines and other Third Party Payer requirements assuring departmental compliance
• Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
• Adheres to established departmental policies and procedures, objectives, process improvement initiatives, safety, environmental and infection control standards.
• Does not promote or participate in solicitation during working hours within the department.
• Supports, models and adheres to the desired behaviors of the KBOS constitution and Covenant Health for integrity which are; hold others accountable for living the values and behaviors, protect confidential information, deal with difficult issues honestly, directly, respectfully and tell the truth.

Quality

 

• Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Demonstrates an ability to understand the payer requirements of insurance carriers.
• Demonstrates an understanding of all patient information from the facilities and the specifics of each follow-up to ensure appropriate reimbursement is received.
• Attends required In-Service training as scheduled.
• Attends monthly staff meetings and participates in discussions regarding work performance and departmental/facility updates.
• Supports, models and adheres to desired behaviors of the KBOS Constitution for caring which are; build a trusting environment by listening with an open mind and valuing different opinions; asking questions for understanding and allowing others to speak openly, do not gossip or criticize people behind their back, resolve conflicts, notice and express appreciation for good work and respect differences by listening with an open mind.
• The KBOS Constitution for developing people which are; commit time to learning and development, help others obtain the information and skills they need to succeed on the job and utilize training, education and development opportunities.

 

 

Using the Community’s Resources Wisely

 

• Demonstrates promptness in reporting for and completing work, ensuring follow-through on assigned tasks.
• Follows protocols as established by the department.
• Demonstrates initiative in increasing skills and attends training programs as available.
• Utilizes resources available appropriately, i.e. use of equipment and supplies.
•  Supports, models and adheres to the desired behaviors of the KBOS Constitution for using the community’s resources wisely which are; be aware of cost and quality when making spending decisions, demonstrate a personal commitment to reduce waste, consider the impact on other departm