Jobs and Careers

Front Desk Associate

Northville, United Statesfull_timeVerifiedPosted 27 Jul 2026

About the role

Company Overview

Adelson Eye & Lasik Center is a full-service ophthalmology and refractive surgery practice in Metro Detroit led by Drs. Todd and Howard Adelson. With over 50,000 LASIK and PRK procedures performed using Contoura and All-Laser LASIK technology, this center blends experienced surgeons, advanced laser techniques, and patient-first care—perfect for professionals passionate about sight restoration and lasting patient impact.

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Schedule would be 5 days per week Monday - Saturday shift. Position requires 2 Saturdays per month.

Responsibilities

Greets patients warmly and verify appointment details.
Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
Books, confirms, and reschedules appointments
Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
Explains billing procedures
Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
Completes medical records requests that come directly from the patient
Completes assigned tasks as related to the appointment rescheduling queue timely
Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
Answers phones and responds to inquiries
Relays messages between patients and clinical staff
Maintains protected health information in accordance with HIPPA/PHI guidelines
Handles paperwork such as consent forms and HIPAA compliance
Interacts with all internal and external customers in a caring and respectful manner.
Accepts deliveries of packages, mail, and other supplies from outside vendors.
Maintains a clean, organized, and welcoming reception area for all patients and visitors
Provides clear information about services, wait time, and policies
Addresses patient concerns professionally and respectfully.
Photocopies and faxes records and forms according to established policies and procedures.
Maintains patient confidentiality.
Participates in orientation/instruction of new administrative personnel as requested by management.
Contributes to the team effort by completing additional tasks/projects as directed.
Attends daily huddle and regularly scheduled team meetings
Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

QUALIFICATIONS/REQUIREMENTS

High School Diploma or the equivalent years related experience required
Nextech/ICP experience strongly preferred
Minimum of 1-year medical office experience strongly preferred

Strong reliability with good attendance and punctuality.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

KEY SKILLS

Strong interpersonal and communication skills
Attention to detail for accurate data entry and insurance verification; strong organizational skills
Basic understanding of healthcare insurance payors and programs
Ability to multitask in a fast-paced environment
Familiarity with healthcare regulations (HIPAA, privacy laws)
Basic math and cash handling
Excellent customer service skills

Preferred Skills:

• Understanding of medical terminology