Director of Operations - (Residential Multi-Family Property Management)

Director of Operations - Residential Multi-Family Property Management

NOT A REMOTE POSITION - REQUIRES PRIMARY RESIDENCY IN THE WASHINGTON, DC REGION. 

SUMMARY:
The Director of Operations, Residential Multi-Family Property Management, will report to the Executive Director and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities.  It is not presently anticipated that this role will be assigned a designated group of properties to directly oversee, however will need to be nimble and flexible to adapt to the operational business needs, including to step into the temporary capacity as an interim Regional Property Manager (RPM) if such a need arises.  As such, the Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) and possess exposure to conventional/market-rate multi-family property management.   The Director of Operations will also demonstrate their daily operational effectiveness in the areas of financial acumen, project management, market awareness, successful communication and the implementation of corporate policies, programs and initiatives.  Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments.

CORE COMPETENCIES:

• Dealing with ambiguity
• Project management and organization
• Business and financial acumen
• Customer and service-orientation focus
• Ability to train, coach, and mentor
• Ethics and values
• Integrity and trust
• Motivating others
• Strategic agility
• Building effective teams
• Managing vision and purpose

• Responsible for the administration, execution, coordination and completion of single-task or ongoing operations-level priorities, projects, and responsibilities.  This will include the oversight and administration of the acquisition and integration of new properties under management, the disposition and coordination of properties changing to new management, the implementation of technical systems, learning and development priorities, performance management initiatives, KPI and metrics benchmarking, etc.  This role will also be tasked with special projects and initiatives with cross-functional teams and which may be priorities that have a company-wide scope or impact.
• Perform due diligence, including travel and on-site visits, for prospective and/or anticipated new property acquisitions, takeovers, and set-ups.  This will also include budget reviews, building pro forma and proposed budgets and staffing plans, underwriting assessments, risk assessments, projected operational considerations, and delivery of findings and recommendations to leadership.
• Stay continuously informed of existing client satisfaction metrics, property/portfolio/client performance metrics, etc.  This may require direct involvement in key client asset management meetings or other ad hoc efforts to ensure awareness.
• Support the Executive Director of Operations and operations leaders (e.g. VPs and RPMs) in carrying out their supervisory responsibility for their team members; this will include, but is not limited to engagement in recruiting/hiring, onboarding, training, supervision, and corrective counseling and performance management.
• Partner in building consistency in the execution of property management principles and processes and policies across the portfolio.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties.
• Supports operations leaders with the administration of the annual budgeting process, including enhancements where appropriate.
• May be called upon to visit property sites, sometimes on a regular basis, to physically walk and inspects the interior and exterior, whether for spot-check purposes, in advance of a formal audit or inspection (e.g. NSPIRE/MOR), etc.