Assistant Regional Operations Manager (30484)

Clay Consulting is looking for an Assistant Manager to join our team!

The Assistant Manager performs or coordinates administration duties and office procedures at all regional clinics. This role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. They are responsible for supporting the Regional Operations Manager in a variety of departments, including finance, human resources, and accounts payable. This position assists the manager in supervising and supporting staff, office coverage and provider document reviews. This role is to serve as the leadership point of contact for the respective location(s) in which it resides.

This is an onsite role, located at our Fairlawn, OH location.
There is frequent travel between our 8 clinics in Tennessee, Ohio, Pennsylvania and Illinois.

Responsibilities:

• Conducts administrative tasks to assist in streamlining processes throughout the assigned region.
• Ensures charts, claimant records, and billing information are being properly and accurately uploaded to Practice Suite and all applicable vendors. 
• Able and willing to travel to other nearby (within 100 driving miles or flying is permitted) clinics to train employees, fill in 
• for an absent team member, or for any reason declared by Regional Operations Manager. 
• Monitors tardiness and unprofessional behaviors by clinic staff and communicates feedback to Regional Operations Manager. 
• With Regional Operations Manager guidance – coach, reprimand and motivate staff where needed.
• With delegation by Regional Operations Manager, participate in the recruiting, hiring, and training of new staff members. Track staffing requirements and assist in employee reviews.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Assisting with OSHA, HIPAA, and ADA standards in clinic(s) to be upheld through corporate compliance checklists. 
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement with the review and approval of the ROM. 
• Design and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments with the review and approval of the Regional Operations Manager. 
• Oversees support staff scheduling under the guidance of the Regional Operations Manager to ensure adequate clinic coverage, minimize staffing shortages due to absences, leave, or PTO, and maintain operational efficiency. Coordinates coverage as needed.
• With delegation by Regional Operations Manager, orders supplies, equipment, or other clinical needs that are required to operate effectively. 
• Assists the Regional Operations Manager in ensuring adequate IMO support staff coverage for providers, and securing coverage when necessary.
• Aids the Regional Operations Manager in reviewing payroll for accuracy and compliance.
• Other duties as assigned by management.

Education and Experience:

• Associates or bachelor’s degree in Healthcare Administration/Management or related field. (Preferred)
• 3-5+ years’ experience in Healthcare Administration or management position.

Qualifications:

• Strong budget development  and oversight skills.
• Highly trained in conflict management.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft 365.