Field Service Representative

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is looking for an amazingly talented Field Service Representative to join our team! In this role you will get to help shape and support a dynamic government-off-the-shelf (GOTS) solution that delivers powerful capabilities to end users across the Pacific Air Forces (PACAF) Area of Responsibility (AoR).

This position is located at Joint Base Pearl Harbor-Hickam, Hawaii **NO REMOTE WORK**

What You'll Be Doing:

• Provide on-site daily support for a GOTS solution at PACAF and, when necessary, during weekends and holidays.

• Train users on proper use of the solution and best practices.

• Manage user and group accounts within the software.

• Serve as a primary site advocate for Parsons solutions and capabilities.

• Responsible for interfacing with multiple stakeholders to assess, understand, collect, and document requirements to ensure that user stories are consistent and applicable across all products.

• Advise on, recommend updates, and produce standard operating procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) to maximize solution value and mission impact.

• Compile, consolidate, and organize data and information into clear, accurate reports.

• Test new software releases and assist with frequent solution deployments in a fast-paced environment.

• Reconcile conflicts; decompose high-level information into the appropriate level of detail for team members; and participate in peer reviews of developed solutions.

• Overseeing functional and non-functional requirements for multiple products within the project team

• Document, analyze and review software requirements for a large software development team responsible for development, test, installation, customer interface and O&M activities for several applications supporting the classification of data and document.

• Travel as needed to provide remote training and support to customer sites across the AOR.

What Required Skills You'll Bring:

• Proficiency with relevant hardware, software, and troubleshooting techniques.

• Experience documenting, analyzing, and reviewing software requirements for complex systems.

• Demonstrated ability to deliver effective training, including instruction on emerging technologies.

• Excellent verbal and written communication abilities.

• Experience creating and maintaining technical and requirements documentation.

• Ability to obtain and maintain required Top Secret security clearance.

• Willingness to travel to customer sites as needed.

• Ability to work on weekends and holidays when required.

• Interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products

• Liaise with globally dispersed team members to discuss new solutions and assess their applicability to PACAF.

• Understand PACAF mission needs and identify how Parsons solutions support and enable those requirements.

• Attend meetings with current and prospective users to gather feedback, present capabilities, and build strong relationships.

What Desired Skills You'll Bring:

• Active Secret security clearance.

• Experience conducting or supporting military operations and/or exercises.

• Bachelor's Degree & 5+ years of customer-facing experience in a technical, operational, or consulting role.

• Experienced with frequent use and application of technical standards, principles and theories.

• Strong verbal and written communication skills.

• Experience working on small, agile teams.

• Understand PACAF mission needs and identify how Parsons solutions support and enable those requirements.

Security Clearance Requirement:

An active Secret security clearance is required for this position.​

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions