Collections Representative

Overview

As our Collections Representative, you'll play a key role in ensuring timely payments from our customers, helping to maintain healthy cash flow while supporting positive customer relationships. You will monitor aging accounts, follow up on outstanding invoices, and work closely with both internal teams and customers to resolve billing issues with professionalism and respect.

Detailed Description

Principal Duties and Responsibilities

Essential Functions

Follows closely, the course of assigned aged Account Receivables and determines action to be taken

Contacts delinquent customers by phone, letter, or email to discuss past due invoices

Plans and maintains a program for the systematic follow-up and collection of assigned receivables

Takes appropriate action on collection irregularities, such as payment discrepancies, adjustments, shipment errors, customer complaints, and inquiries

Documents all contact with the customer or action taken in customer collection comments, maintained in the system

Obtains approval from Accounts Receivable Manager, Credit / Collection Supervisor, or Collection Team leader on the acceptance of compromise settlements, partial payments, and time extensions

Investigates invoices paid short

Contacts customers by phone or letter to determine reason for short pay and follows up at appropriate times, forwards information to appropriate customer service department for credit

Interacts with customers assertively, yet with tact and integrity, while maintaining a strong and positive business relationship

Generates reprints to for distribution to customers for payment processing

Consults at the appropriate department level and/or with sales representative, on particularly complex collection situations requiring unusual action

Process bankruptcy notices

Search for an account in the company’s customer database, suspend account if located, document filing in comments, prepare account to be written off to bad debt, and file claim if balance exists

Maintains regular and predictable attendance

Abides by all policies and procedures of Oriental Trading Company, Inc.

Must be able to attend face to face meetings on short or little advance notice

         Work requires in-person collaboration among colleagues and contractors

 

Marginal Functions

Maintains operational relationship with sales and other departments concerned with collection related issues

Handles and safeguards highly confidential data pertaining to collection activity

Initiates, develops, and maintains relationships with the Company’s customer community

Performs various other duties as assigned by the Accounts Receivable Manager or Credit / Collection Supervisor

 

Here’s what you need to join the fun:

 

Knowledge, Skills, and Abilities

Education

• Requires a high school diploma or equivalent

 

Experience

• One year of collections experience is preferred

 

Other Qualifications

• Requires a typing speed of 25 words per minute
• Requires a familiarity with general accounting procedures
• Strong written and verbal communication skills
• Ability to deal assertively, yet tactfully, with customers
• Problem solver
• Ability to prioritize and meet deadlines
• PC skills including, but not limited to: working knowledge of Microsoft Word and Excel
• Must be able to sit for long periods of time
• Positive attitude, “a whatever it takes to get the job done” approach to work

 

 

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business! 

 

Oriental Trading Company (www.orientaltrading.com), is the nation’s largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home décor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses and nonprofits. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

 

EOE