Collections Specialist

Description

Do you have experience in Collections? Set your sights on a career at Heritage Auctions, headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other cities. Heritage Auctions is the largest auction house founded in the U.S. and serves more than 40 different auction categories, including Coins, Sports, Comics, Historical, Jewelry, Fine & Decorative Art, Wine, and many more. 

LOCATION: 

South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane

BENEFITS:

• Medical, Dental, and Vision coverage
• Paid time off
• 401k savings plans
• Daily Pay: Access your pay when you need it!

COMPENSATION:
Commensurate based on experience

SUMMARY:
Performs collection activities to achieve department and company goals.

DUTIES & RESPONSIBILITIES:

• Manages accounts receivable according to established policies and procedures.
• Oversees timely, accurate, and courteous handling of phone calls and payments.
• Drives continuous improvement and innovation in collections processes.
• Diligently logs all phone interactions in the client database for each account.
• Collaborates extensively with various departments to optimize client strategies.
• Acknowledges the uniqueness of each client and adapts handling accordingly.
• Communicates effectively with internal teams about customer accounts to ensure timely follow-ups.
• Reduces delinquency for assigned accounts and resolves customer disputes related to outstanding balances.
• Involves Client Services and senior management as needed to expedite the collections process.
• Ensures prompt resolution of inquiries and concerns and documents all payment transactions with precision.
• Supports the Department by performing additional tasks and duties, including account reconciliations and assisting with month-end close.
• Proactively discusses any accounts receivable issues with management.

Requirements

 EDUCATION and/or EXPERIENCE:

• Must have a high school diploma.
• 3-5 years of high-volume collection experience preferred.
• Basic accounting knowledge is required.
• Experience working in an accounting department for a company with more than 500 employees and multiple business units is strongly preferred.

SKILLS AND ABILITIES:

• Must be able to multi-task and adjust to new situations quickly; have excellent organizational and communication skills, both verbal and written; be highly detail-oriented and have a positive attitude; and be committed to providing excellent customer service.

PHYSICAL AND MENTAL DEMANDS: To perform this job successfully, the individual must withstand long periods of sitting, looking at a computer monitor, and phone handling for approximately 8-12 hours daily. Individuals must be able to lift to 25 pounds occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

WORK ENVIRONMENT: Individuals must work independently in a fast-paced, team-focused environment with tight turnaround deadlines. Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE