RN Manager Patient Care Operations: Procedural & Imaging Services

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

The RN leader working in this role will be clinical for approximately 25% of the duties. A large component of the job will also involve budget management and financial responsibilities. Hours for the position will be on the day shift, with some occasional off shift hours as needed to support the night and weekend staff.

Essential Job Functions:

Operations of designated area. 

• Collaborates with the department leadership team and manages daily operations to ensure the highest quality care, patient engagement, regulatory compliance, and patient safety. 
• Develops, implements, and monitors the effectiveness of operational processes and procedures. 
• Leads process improvement initiatives to ensure high quality outcomes. 
• Optimizes employee scheduling and department staffing. 
• Oversees payroll, time management, and compliance with policies. 
• Serves as a clinical and operational resource. 
• Assists Director in monitoring productivity, financial management, and variance reporting. Responds to trends to assure fiscal accountability. 
• Serves as leader and guide to manage complex projects within department and organization. 
• Facilitates timely communication and collaboration within departments and across the organization.   
• Adapts to organizational change with ease while guiding and supporting employees. Acknowledges and applies effective bi-directional communication between employees and Senior Leadership. 

2.         Personnel Management:  

• Creates a diverse work environment that attracts, retains and engages the highest quality employees. 
• Proactively addresses issues affecting the work environment while anticipating trouble spots and improvising when the unexpected occurs.  
• Recruits a diverse workforce that results in a high-quality staff.  
• Collaborates with Nursing Professional Development Practitioners to coordinate and facilitate in-services, conferences, and other professional development opportunities for employees and ensure orientation of new employees. 
• Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process. 
• The authority to hire, separate, promote, demote, write, and administer performance evaluations. 

 3.        Clinical Quality Outcomes 

• Establishes and maintains high standards for quality of care, & patient safety. 

• Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in the professional field. 
• Ensures compliance with Lurie Children’s policies and all accreditation & regulatory bodies and their standards. 
• Focuses on metrics and outcomes to improve quality and safety.  
• Provides safety leadership by fostering a just culture and designing of safe processes and systems. 
• Utilizes and promotes evidence-based practice and keeps current on best practices in the literature.
• Supports and promotes research as a method of improving quality and safety.

Knowledge, Skills and Abilities:

Current certificate and license relevant to practice in Illinois.

Bachelor's degree, Master's degree preferred in relevant area.

 Minimum of five years of experience in a healthcare environment.

Minimum of 5 years as a RN or Nurse Manager.

Certification required within one year of start date.

Proven written, verbal communication and organizational skills. 

Demonstrated ability to provide leadership in a collaborative and facilitative style. 

Demonstrated ability to participate in models that promote transformational leadership. 

Patient Care Operations Manager: Addendum

Lead