Housekeeping Operations Supervisor - Internship Summer 2026

SUMMARY
Our Housekeeping Department is looking to fill a Housekeeping Supervisor Internship for summer 2026. Hospitality or related majors are encouraged to apply. Responsibilities include, but are not limited to, maintaining levels of policies, standards and quality as established by the Executive Housekeeper and GTRS. All activities of employees in assigned area, supervising the daily cleaning and maintenance of rooms/units, stairs, hallways and linen rooms. Assist in the daily, attendance, productivity, inventory management, phone calls, and the lost and found. Conduct training and supervision of Room Attendants and Linen Porters. Responsible for maintaining the cleanliness of all condo units as well as detail/quality assurance throughout all facets of housekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Monitor OSHA standards and promote a safe environment for all housekeeping staff. Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and file appropriately
• Complete and submit any required reports or paperwork accurately and timely
• Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
• Help in any area of housekeeping as needed
• Ensure that all public space in assigned areas are maintained to department standards
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly
• Assist in control of Lost and Found in the field.
• Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
• Wear a radio and an earpiece every working day.
• Maintain the cleanliness and standards of the company vans
• Maintain the files and regulations of GTRS housekeeping department
• Create, maintain and support high morale of the Housekeeping staff
• Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards
• Assist the Executive Housekeeper with the creation of performance evaluations
• Completely monitor employee training and conduct
• Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department
• Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
• Must understand and abide by the environmental/culture and practices of the resort
• Other duties as assigned
EDUCATION/EXPERIENCE
• Relevant experience or experience with customer service
◦ Prefer to have a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting
◦ General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred
ADDITIONAL INTERNSHIP RESPONSIBILITIES
• Attend bi-weekly intern meetings and possible committee meetings
• Complete internship projects
• Work a flexible schedule of 32-40+ hours per week
OTHER SKILLS AND ABILITIES
• Ability to train and supervise others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must have a high energy level – will be on feet most of the time, continuously moving at a fast pace
• Must demonstrate positive phone etiquette at all times
• Must have excellent multi-tasking, organization, and communication skills
• Must project a positive attitude at all times
• Must enjoy and work well with others
• Must possess excellent time management skills and be comfortable with meeting firm deadlines
SUPERVISORY RESPONSIBILITIES (If applicable)
Will plan, supervise, and be accountable for all employees’ daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct.

TYPICAL PHYSICAL DEMANDS
• Will be required to stand for long periods of time
• Frequently required to use hands to finger, handle, or feel and talk or hear
• The employee is of